{"id":1842047,"url":"https://alion.io/job/bayside-church-technology-support-specialist","title":"Technology Support Specialist","company":{"id":2292493,"name":"Bayside Church","domain":"baysideonline.com","url":"https://alion.io/company/baysideonline","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roseville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"IAM","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T16:10:46Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-11-05T00:05:54Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"Description\nPosition: IT Solutions Support\nLocation: Shared Operations Office\nReports To: IT Director\nFLSA: Non-exempt\nJob Staus: Full-time\nKey Responsibilities\nSupport and maintain Microsoft 365, hybrid Active Directory, databases, hybrid voice systems, wireless networks, IT security, cameras, and other technology systems.\nSupport Apple technologies, as well as Windows and Linux devices across the organization.\nManage and support Identity and Access Management (IAM), including password management, Multi-Factor Authentication (MFA), and Single Sign-On (SAML SSO).\nProvide technical support for the Church Management System (Rock) and related integrations.\nEvaluate and implement new technologies that provide creative solutions, improve efficiency, and enhance the technology experience for Bayside users.\nDevelop, maintain, and organize technical documentation, including system configurations, setup procedures, processes, and troubleshooting resources for IT team reference and training.\nPartner with clients, team members, and project managers to understand needs, solve technical challenges, and deliver solutions on time.\nCommunicate clearly and professionally, both verbally and in writing, with technical and non-technical users.\nTake initiative, work independently, and remain internally motivated to achieve excellent results.\nApproach technology with a service-oriented mindset, seeking opportunities to make technology more effective, reliable, and awesome for our users.\nOther duties as assigned by the IT Director.\nMission Critical\nSupport and live out the mission, vision, values, and staff culture of Bayside Church.\nHigh degree of judgment and discretion.\nOpen, frequent communication with supervisor and team\nRequirements\nQualifications\nCollege degree or 1 to 3 years of experience\nMac and Windows experience\nMobile Device Management\nParticipates as a team member with good communication skills.\nBasic organizational and time management skills\nAble to organize and manage individual schedule and/or workload in a highly dynamic environment.\nStrong customer service and communication skills\nPrimary Strengths\nLove problem solving\nHighly annoyed if someone says, \"That's not my job\"\nSelf-motivated and can work unsupervised\nAble to work under pressure and tight time constraints\nGreat conflict resolution skills\nLove people and are patient and kind\nLove God and be a team player in all areas of Bayside Church maintaining a servant heart\nProtect the integrity and ministry of Bayside Church\nDisplay a teachable spirit and solid work ethic\nGreat people and communication skills \nAble to be flexible and work in a dynamic changing environment\nPhysical Requirement\nPeriods of prolonged sitting at a computer screen\nAbility to lift and move computers and peripheral equipment\nTime Commitment\nFull-time, must be able to work weekends, evenings and holidays\nThe intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. 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