{"id":3320445,"url":"https://alion.io/job/bbh-group-mitarbeiter-it-servicedesk-helpdesk-mwd","title":"Mitarbeiter IT-Servicedesk / Helpdesk (m/w/d)","company":{"id":2210519,"name":"BBH Group","domain":"bbh-karriere.de","url":"https://alion.io/company/bbh-karriere","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"A","score":95,"open_postings":31,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":323,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Munich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T07:41:10Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T17:54:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"Aufgaben\n1st/2nd-Level Support für Endanwender:innen bei Hard- und Softwareproblemen mit Windows-Applikationen, Windows-Betriebssystemen und Netzwerken \nInstallation, Konfiguration und Wartung von Windows-Laptops via Microsoft Intune\nBenutzer-Lifecycle-Management (On-/Offboarding, Arbeitsplatzausstattung, Active Directory, Exchange Online)\nBearbeitung und Dokumentation von Incidents sowie Service Requests in unserem Ticketsystem\nUnterstützung bei der Umsetzung von IT-Projekten\nProfil\nAbgeschlossene Ausbildung zum Fachinformatiker:in Systemintegration bzw. Anwendungsentwicklung oder vergleichbare Qualifikation\nGute Kenntnisse und Erfahrung im IT-Support \nGrundlegendes Verständnis für eine Firmen-IT-Infrastruktur (LAN, WAN, VPN)\nSupport-Erfahrungen im gängigen Soft- und Hardwareumfeld (Microsoft, Apple, Lenovo)\nHohes Maß an Kundenorientierung, Flexibilität, Kommunikationsstärke und Teamgeist\nSchnelle Auffassungsgabe, Verständnis für betriebliche Abläufe und Prozesse\nHohe Leistungsbereitschaft und Motivation sowie gelegentliche Reisebereitschaft zu anderen Niederlassungen zur IT-Unterstützung\nSehr gute Deutschkenntnisse in Wort und Schrift (mind. auf dem Niveau C1)\nWarum wir?\nBei BBH arbeiten Sie in einem modernen Arbeitsumfeld mit zentral gelegenen Standorten. Kein Tag ist wie der andere! Spannende Fragestellungen lösen Sie interdisziplinär gemeinsam mit Kolleg:innen. Gleichzeitig fördern wir Ihre persönliche Weiterentwicklung. 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