{"id":1311656,"url":"https://alion.io/job/bbrown-claims-system-liaison","title":"Claims System Liaison","company":{"id":1779108,"name":"Brown & Brown","domain":"bbrown.com","url":"https://alion.io/company/brown-and-brown","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-02T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carmel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":49000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1575},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-02T06:11:05Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.\nBrown & Brown is seeking a Claims System Liaison to join our growing team in Carmel, IN!\nThe Claim System Liaison is responsible for monitoring and maintaining claim systems functionality, as well as providing administrative and clerical services in order to ensure effective and efficient operations of the Claims department.\nHow You Will Contribute:\nContinually review systems for potential enhancements to increase functionality and efficiency.\nTesting lead and coordinator for all claim system upgrades.\nMaintain vendor and policy databases in claims system.\nMaintain distribution lists for monthly members reports and claims acknowledgments.\nProcess FROI EDI errors for transmission to state.\nProcess incoming mail, including indexing and distributing.\nProcess new claim assignments.\nProcess recovery/reimbursement checks.\nField calls related to outstanding provider bills and escalate to adjuster when appropriate.\nAssist with incoming phone calls.\nCreates and maintains database and spreadsheet files for agency and member lists.\nComplete special projects as assigned by CSL Supervisor or Claims Leader.\nOther job-related projects or assignments as delegated.\nPursues a course of personal, professional development.\nSkills & Experience to be Successful:\nHigh school diploma or GED.\nProficient with MS Office Suite.\nProven communication, interpersonal and organization skills.\nProven analytical skills.\nAbility to work in a team environment.\nExceptional telephone demeanor.\nAbility to maintain a high level of confidentiality.\n1 - 3 years experience in a similar position.\nValid Driver’s License.\nPreferred:\nAssociate degree or certification in a business-related discipline.\nTeammate Benefits & Total Well-Being\nWe go beyond standard benefits, focusing on the total well-being of our teammates, including:\nHealth Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance \nFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement \nMental Health & Wellness: Free Mental Health & Enhanced Advocacy Services\nBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. \nNot reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.\nRecruiting Vendor Disclosure Statement\nBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.\nThe Power To Be Yourself\nAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.","description_format":"text","description_chars":3393,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Jewelry","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-26T16:45:48Z"}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.451,"p_room":0.75,"age_days":9,"expected_fill_days":10,"reasons":["conf:12","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-02T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bbrown-claims-system-liaison","json_url":"https://alion.io/job/bbrown-claims-system-liaison.json","meta":{"generated_at":"2026-10-03T00:46:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":479,"day_limit":5000,"remaining_today":4521,"minute_limit":60,"resets_at":"2026-10-04T00:00:00Z"}}}