{"id":1311679,"url":"https://alion.io/job/bbrown-digital-operations-center-leader","title":"Digital Operations Center Leader","company":{"id":1779108,"name":"Brown & Brown","domain":"bbrown.com","url":"https://alion.io/company/brown-and-brown","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":18,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-10-15T05:46:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Daytona Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":192000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":513},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"AppDynamics","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"New Relic","optional":false},{"name":"Self-Healing","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-15T12:39:19Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.\nBrown & Brown is seekingaDigital Operations Center Leader to join our growing team in Daytona Beach,FLor Plano, TX!\nThe Digital Operations Center Leaderis responsible fordefining and executing the enterprise strategy for proactive service operations, reliability engineering, and digital operational excellence. This leader will transform a traditional command center into a modern, intelligence-driven Digital Operations Center (DOC) thatleveragesobservability, automation, AI, and predictive analytics to deliver exceptional teammate experiences while improving enterprise service reliability.\nThis role provides strategic oversight of the enterprise Digital Operations Center, Major Incident Management, Monitoring & Observability, Event Management, and the evolution of Site Reliability Engineering (SRE). The Director will also manage the third-party managed services provider responsible for delivering 24x7 Digital Operations capabilities, ensuring services are outcome-based, continuously improving, and aligned with businessobjectives.\nHow You Will Contribute:\nDevelop and execute the enterprise Digital Operations strategy aligned with Business Resilience and Service Managementobjectives.\n\nBuild and lead a command center that is modern, AI-enabled and focused on proactive detection, prediction, and automated response.\n\nEstablish enterprise standards for monitoring, observability, event management, and service health across infrastructure, cloud, applications, networks, endpoints, and business services.\n\nLead and mature Major Incident Management, ensuring rapid detection, coordinated response, effective communications, and continual improvement.\n\nBuild and mature Site Reliability Engineering (SRE) practices focused on improving availability, reliability, resiliency, and operational excellence.\n\nDrive adoption of AI, automation, intelligent event correlation, predictive alerting, and self-healing capabilities to improve scalability and reduce manual effort.\n\nDevelop operational dashboards and executive reporting focused on business service health, customer experience, operational trends, and service reliability.\n\nLead the strategic relationship with the managed services provider,establishinggovernance, performance metrics, continual improvement plans, and accountability for outcomes.\n\nPartner closely with Infrastructure, Security, Service Management, End User Computing, Enterprise Applications, and Business leaders to improve operational maturity and customer experience.\n\nDrive root cause elimination and continual service improvement through Problem Management, analytics, and engineering discipline.\n\nLicenses & Certifications:\nITIL 4 certification or equivalent experience inthe space.\n\nSkills & Experience to be Successful:\n10+ years of progressive IT Operations leadership experience.\n\nExperience leading Digital Operations Centers, NOCs, Command Centers, or equivalent enterprise operations functions.\n\nStrong knowledge of Monitoring & Observability, Incident Management, Event Management, Problem Management, and Service Reliability.\n\nExperience managing large managed service providers.\n\nExperience leading enterprise operational transformation initiatives.\n\nExcellent executive communication and stakeholder management skills.\n\nPreferred\nExperience with Site Reliability Engineering (SRE).\n\nExperience with ServiceNow ITSM/ITOM.\n\nExperience with observability platforms such as Datadog, Dynatrace, Splunk, AppDynamics, New Relic, or Grafana.\n\nExperience implementing AIOps, DEX, and cloud operations.\n\nTeammate Benefits & Total Well-Being\nWe go beyond standard benefits, focusing on the total well-being of our teammates, including:\nHealth Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance \nFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement \nMental Health & Wellness: Free Mental Health & Enhanced Advocacy Services\nBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. \nNot reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.\nRecruiting Vendor Disclosure Statement\nBrown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.\nThe Power To Be Yourself\nAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.","description_format":"text","description_chars":5257,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Jewelry","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-26T16:45:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":1}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.48,"p_room":0.55,"age_days":23,"expected_fill_days":16,"reasons":["conf:17","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/bbrown-digital-operations-center-leader","json_url":"https://alion.io/job/bbrown-digital-operations-center-leader.json","meta":{"generated_at":"2026-10-16T01:54:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3049,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1779108},"rest":"https://alion.io/mcp/rest/get_company?id=1779108"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbbrown-digital-operations-center-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbbrown-digital-operations-center-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbbrown-digital-operations-center-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bbrown-digital-operations-center-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbbrown-digital-operations-center-leader"}]}