{"id":4230678,"url":"https://alion.io/job/bbva-infrastructure-it-ops-associate-i","title":"INFRASTRUCTURE & IT OPS ASSOCIATE I","company":{"id":41135,"name":"BBVA","domain":"bbva.com","url":"https://alion.io/company/news-bbva","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":104,"ghost_share":0.01,"stale_share":0.481,"repost_share":0.038,"time_to_fill_p50_days":13,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T09:42:30Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Excited to grow your career?\nBBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers.\nAbout the job:\nJob Summary\nWe are seeking a dedicated IT Infrastructure & Support professional to join our Singapore branch. The successful candidate will provide essential IT support and contribute to the management and maintenance of our IT infrastructure. This role requires strong technical skills, excellent problem-solving abilities, and effective communication to support our dynamic and fast-paced environment.\nKey Responsibilities:\nTechnical Support: Provide 1st line technical support for CIB applications, systems, and infrastructure, ensuring high availability and performance.\nIncident Management: Respond to and resolve IT support tickets and incidents in a timely manner, minimizing downtime and ensuring business continuity.\nInfrastructure Maintenance: Assist in the management and maintenance of IT infrastructure, including servers, networks, and storage systems.\nHardware Inventory: Maintain accurate inventories of hardware and ensure proper tracking, deployment, and disposal.\n Collaboration: Work closely with Asia Hub (Hong Kong) IT and global IT teams, business units, and external vendors to ensure seamless integration and alignment with business goals.\nSystem Upgrades: Participate in the planning and execution of system upgrades and migrations.\nSecurity and Compliance: Ensure all systems and applications comply with corporate security policies and regulatory requirements.\nDocumentation: Maintain detailed documentation of systems, processes, and procedures to support ongoing operations and future projects.\nUser Training: Provide training and support to end-users to enhance their technical skills and understanding of IT systems where applicable.\nBusiness Continuity Management: Coordinate periodic business continuity drills and maintenance of the Business Continuity Plan.\nRequired Qualifications:\nEducation: Background in Computer Science, Information Technology, or a related field.\nExperience: Minimum of 3-5 years of experience in IT support or a similar role, preferably within the financial services industry.\nTechnical Skills: Proficiency in various IT systems, including networking, servers, storage, databases and cybersecurity. \nProblem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively.\nCommunication: Excellent verbal and written communication skills in English; proficiency in Mandarin is a plus.\nPreferred Qualifications:\n Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL, Cisco Certified Network Associate) are advantageous.\nGlobal Experience: Experience working in a global organization with diverse teams and stakeholders.\nSkills:\nInformation Technology (IT)","description_format":"text","description_chars":3106,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory","Digital Banks & Neobanks"],"lifecycle":[{"event":"open","at":"2026-11-13T09:42:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-11-13T13:26:57Z"},"pay":null,"html_url":"https://alion.io/job/bbva-infrastructure-it-ops-associate-i","json_url":"https://alion.io/job/bbva-infrastructure-it-ops-associate-i.json","meta":{"generated_at":"2026-11-13T13:26:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26986,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41135},"rest":"https://alion.io/mcp/rest/get_company?id=41135"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbbva-infrastructure-it-ops-associate-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbbva-infrastructure-it-ops-associate-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbbva-infrastructure-it-ops-associate-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bbva-infrastructure-it-ops-associate-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbbva-infrastructure-it-ops-associate-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4230678}},{"tool":"search_jobs","arguments":{"company":"bbva.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4230678},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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