{"id":2619065,"url":"https://alion.io/job/bcaa-technician-workplace-technology","title":"Technician Workplace Technology","company":{"id":1913068,"name":"Bcaa","domain":"bcaa.com","url":"https://alion.io/company/bcaa-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnaby, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70908,"max":88635,"currency":"CAD","period":"year","gross":null,"usd_annual":62071},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-17T15:25:29Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Why BCAA?\nFeel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.\nWe're currently looking for a Technician, Workplace Technology to join our Information Systems team at our Head Office in Burnaby.\nIn this role, you'll provide frontline technical support to employees across BCAA, helping ensure our workplace technology runs smoothly and efficiently. You'll troubleshoot hardware and software issues, support device deployments, manage technology assets, coordinate vendor purchases, and contribute to ongoing technology projects that support our business. This role is ideal for someone who enjoys combining hands-on technical support with coordination, asset management, and continuous improvement.\nWho you are\nYou are customer-focused and take pride in delivering responsive, professional technical support.\nYou enjoy solving problems and can quickly diagnose and resolve technical issues both remotely and in person.\nYou are highly organized and can balance multiple priorities, requests, and projects simultaneously.\nYou have strong communication skills and can explain technical concepts in a clear and approachable way.\nYou take ownership of your work and proactively identify opportunities to improve processes and service delivery.\nYou enjoy collaborating with colleagues, vendors, and stakeholders to deliver great outcomes.\nWhat you'll do\nProvide desktop and workplace technology support for employees across BCAA, both onsite and remotely.\nTroubleshoot and resolve hardware, software, mobile device, and application-related incidents and service requests.\nDeploy, configure, maintain, and support desktops, laptops, mobile devices, and workplace technology solutions.\nSupport Microsoft Office, Outlook, collaboration tools, and other business applications.\nMaintain accurate records of hardware and software assets and ensure inventory databases remain current.\nCoordinate technology purchases, vendor orders, software licensing, and equipment deployment schedules.\nConduct regular hardware and software asset audits and support license compliance activities.\nPartner with vendors and internal teams to manage technology contracts, renewals, warranties, and maintenance agreements.\nMonitor incident trends, perform root cause analysis, and contribute to continuous service improvements.\nCreate and maintain technical documentation, knowledge base articles, and process guides.\nSupport technology-related projects and initiatives across the Information Systems division.\nAssist with budgeting, purchasing, financial reconciliation, forecasting, and reporting related to technology assets and services.\nWhat you'll bring\nExperience providing desktop support and technical assistance in a corporate environment.\nStrong troubleshooting skills across Windows-based devices, hardware, software, and peripheral technologies.\nExperience supporting mobile devices, including iPhone and mobile device management solutions.\nWorking knowledge of Microsoft Office, Outlook, and common enterprise applications.\nStrong customer service, communication, and interpersonal skills.\nExperience managing technology assets, inventory, or software licensing is considered an asset.\nKnowledge of vendor management, purchasing processes, or contract administration is an asset.\nExperience supporting virtual desktop environments (VDI), such as Amazon WorkSpaces, would be an asset.\nA combination of education, technical training, certifications, and relevant experience will be considered.\nThe salary range for this position is $70,908.36 to $88,635.36 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 5%, with the opportunity to earn up to 9%.\nWhat we offer:\nThe chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.\n\nCareer and personal development to help you grow and reach your goals.\n\nIncentives that recognize team and individual sales and performance.\n\nFlexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.\n\nA competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.\n\nPaid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.\n\nBCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.\n\nMeaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.\n\n*for permanent employees\nWe’re always looking for amazing people like you. Apply today!\nBCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. 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