{"id":745118,"url":"https://alion.io/job/bcarlson-dispatcher","title":"Dispatcher","company":{"id":692606,"name":"B Carlson","domain":"bcarlson.com","url":"https://alion.io/company/bcarlson","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-04T12:44:51Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-29T03:16:47Z","board_verified":true,"closed_at":null,"days_open":54,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":54},"description":"Join the Team That Keeps Albuquerque Running\nAt B. Carlson Heating, Air Conditioning & Plumbing, we’ve proudly served the Albuquerque community since 1971. For more than 50 years, our success has been built on great people who know how to take care of customers, support their teammates, and keep a busy service operation moving.\nWe’re looking for an experienced Dispatcher who understands the pace and urgency of the home services industry. This is not an entry-level position. We need someone who has experience managing busy schedules, dispatching field technicians, prioritizing calls, and making quick decisions throughout the day.\nAs a Dispatcher, you’ll be at the center of our operation, helping our technicians stay productive while making sure our customers receive the five-star service they expect.\nWhy You’ll Love Working Here\nMedical, Dental & Vision Insurance\nPet Insurance\nEmployee Discounts\n401(k) with 4% Company Match\nPaid Time Off\nPaid Holidays\nPaid Parental Leave\nWeekly Pay\nOpportunities for growth and career advancement\nA strong team culture built around collaboration, accountability, and having each other’s backs\nWhat You’ll Do\nManage and coordinate daily technician schedules in a fast-paced service environment\nDispatch technicians based on customer needs, technician skill sets, location, and call priority\nMonitor schedules throughout the day and make adjustments as priorities change\nDispatch and debrief technicians to keep jobs moving efficiently\nCommunicate with customers regarding appointments, scheduling changes, and service needs\nWork closely with technicians, customer service representatives, and leadership\nHelp maximize technician productivity and available service capacity\nIdentify scheduling challenges before they become problems\nMaintain accurate information within the dispatching and scheduling system\nSupport daily and monthly operational goals while delivering an excellent customer experience\nExperience Required\nMinimum 1-2 years of professional dispatch experience required\nExperience dispatching field technicians required\nHVAC, Plumbing, Electrical, or other home service industry experience strongly preferred\nExperience managing multiple technicians and a high volume of service calls\nExperience making real-time scheduling and routing decisions\nServiceTitan experience strongly preferred\nStrong understanding of technician productivity, call prioritization, and schedule management\nAbility to multitask and make decisions quickly in a fast-moving environment\nStrong customer service and communication skills\nHigh school diploma or GED required\nProficiency with Microsoft Office or Google Workspace\nAbility to stay organized, calm, and solution-focused under pressure\nThe Right Person for This Role\nYou know dispatching is more than filling spots on a calendar. You understand how one scheduling decision can impact the customer, the technician, and the entire day’s operation.\nYou’re comfortable managing competing priorities, communicating with technicians in the field, handling last-minute changes, and keeping the schedule moving when things don’t go according to plan.\nBe the Difference\nEvery successful service call starts with a strong dispatch team. If you have proven dispatch experience and you’re ready to bring your skills to a company that has served Albuquerque for more than 50 years, we want to hear from you.\nBring your experience. Join a winning team. Build your future with B. Carlson. 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