{"id":933911,"url":"https://alion.io/job/bcarlson-general-manager","title":"General Manager","company":{"id":692606,"name":"B Carlson","domain":"bcarlson.com","url":"https://alion.io/company/bcarlson","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Albuquerque, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":143000,"period":"year","method":"role_country_seniority_unknown","sample_n":13135},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-15T12:25:52Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-11-01T06:30:59Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"For over 50 years B Carlson Heating, Cooling, & Plumbing has proudly served the Albuquerque community with trusted HVAC and plumbing services. We are known for taking care of our customers, supporting our employees, and creating a culture where people can grow and succeed.\nWe are looking for a General Manager who can lead the branch, inspire the team, and help take the business to the next level.\nThis is a high-impact leadership role responsible for driving performance across all departments while building a strong culture focused on accountability, customer service, employee development, and growth.\nThe Good Stuff\nCompetitive base salary $100,000-$150,000 plus a bonus plan\nMedical, Dental, and Vision Insurance\nPet Insurance and more...\n401k with 4% company match\nPTO, Paid Holidays, Paid Wellness Time, and Paid Parental Leave\nCompany vehicle allowance\nOpportunity to lead a growing business with strong local brand recognition\nWhat You’ll Do\nLead the overall branch operation across HVAC, Plumbing, Customer Service, Dispatch, Tech / Install teams\nBuild and maintain a high-performing leadership team focused on accountability, employee development, and results\nCreate a strong culture through daily huddles, team meetings, 1:1s, coaching, and employee engagement\nPartner with Recruiting to ensure strong hiring pipelines across all departments\nEnsure all service, sales, installation, and operational processes are being followed consistently\nReview daily pace reports, KPIs, department scorecards, and branch financials to identify opportunities and challenges\nManage the P&L and ensure departments are meeting revenue, margin, and efficiency goals\nMaintain strong customer satisfaction, online reviews, and NPS performance\nResolve escalated customer concerns quickly and professionally\nPartner with leadership on pricing, budgeting, vendor relationships, staffing, and growth initiatives\nOversee branch meetings, daily huddles, and weekly department meetings to ensure teams stay aligned and focused\nDevelop future leaders and build a management pipeline for long-term success\nChampion the B Carlson brand and help create an outstanding experience for both employees and customers\nWhat You Need\nHigh School Diploma or GED required\nBachelor’s Degree in Business or related field preferred, but not required\n5+ years of Operations Manager, General Manager, or senior leadership experience required\nPrior experience in the home services industry is required\nExperience leading multiple departments and large teams is required\nStrong understanding of P&L management, KPIs, budgeting, and operational performance\nExperience in a fast-paced, entrepreneurial environment\nServiceTitan experience preferred\nStrong Microsoft Office skills, especially Excel and Word\nStrong communication, leadership, coaching, and problem-solving skills\nAbility to build culture, hold teams accountable, and develop future leaders\nIf you are passionate about people, performance, and creating a world-class customer experience, we want to talk to 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