{"id":3851653,"url":"https://alion.io/job/bcd-travel-director-operations","title":"Director Operations","company":{"id":7879,"name":"BCD Travel","domain":"bcdtravel.com","url":"https://alion.io/company/bcd-travel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":88,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-06T03:39:24Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T16:35:44Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Shape what's next with BCD\nDirector Operations (Remote)\nFull time, United States\nIn this role, you will drive our centralized service strategy by ensuring our services continue to best meet the needs of BCD Travel and our customers. You will be responsible for defining and designing processes for these teams that best support our evolving operational service strategy including both shared and dedicated support teams.\nWhat You'll Do\nSet the department goals and direction to support the achievement of the organization's goals\n\nCommunicate and educate commercial and operations teams on the scope of work, service strategy, and deliverables\n\nManage all aspects of the operation budget, including forecasting and budget planning, and performance against budget\n\nProvide effective succession planning, career development support, and retention of team\n\nApply industry knowledge to provide direction on best practices, identify and implementation of operational improvements\n\nManage KPIs, coach, mentor and develop teams to ensure optimal performance to goals\n\nWhat You'll Bring\nPrior experience leading a customer service organization\n\nThorough knowledge of the travel industry, fares, and markets\n\nExcellent oral and written communication skills in English\n\nAbility to manage multiple tasks effectively simultaneously\n\nAbility to lead - setting direction, developing teamwork and collaboration, and achieving results through others\n\nCapable of problem-solving - anticipating, analyzing, and resolving issues at both a strategic and tactical level\n\nThrough knowledge and proficiency in Microsoft Office applications\n\nWhy you’ll love working here\nJoin a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.\nMeet BCD\nBCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.\nGet to know us by exploring our career site and checking out our social media:\nCareer site BCD\n\nhttps://www.linkedin.com/company/bcd-travel/\n\nhttps://www.instagram.com/bcdtravel/\n\nhttps://www.bcdtravel.com/blog/\n\nWhat’s in it for you\nFlexible working hours and work-from-home or remote opportunities\n\nOpportunities to grow your skillset and career\n\nWork at the forefront of travel technology and help shape the future of business travel\n\nGenerous vacation days so you can rest and recharge\n\nA compensation package that feels fair to you, including mental, physical, and financial wellbeing tools\n\nTravel industry professional perks and discounts\n\nAn inclusive work environment where diversity is celebrated\n\nWork From Anywhere opportunity for 60 days per year\n\nAt BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director Operations is between $100,000 and $125,000. The actual pay depends on your skills, qualifications, experience and geographical location.\nThis position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs. While the company will comply with applicable laws regarding reasonable accommodations, candidates should understand that preferred schedules and ongoing shift modifications may not be available.\nReady to shape what’s next? Apply now!\nWe’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.\nWe are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .","description_format":"text","description_chars":4638,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Generous vacation"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Business Travel"],"lifecycle":[{"event":"open","at":"2026-11-06T03:39:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":8,"green_card_filings_12m":0,"median_offered_wage_usd":252500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0},{"country":"IE","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Irish employment permits in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Employment permits","cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["Department of Enterprise, Trade and Employment: employment permits issued to companies"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":19,"reasons":["conf:13","velocity","win:early","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":false},"html_url":"https://alion.io/job/bcd-travel-director-operations","json_url":"https://alion.io/job/bcd-travel-director-operations.json","meta":{"generated_at":"2026-11-09T15:32:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22015,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7879},"rest":"https://alion.io/mcp/rest/get_company?id=7879"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbcd-travel-director-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbcd-travel-director-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbcd-travel-director-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bcd-travel-director-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbcd-travel-director-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3851653}},{"tool":"search_jobs","arguments":{"company":"bcdtravel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3851653},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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