{"id":2304934,"url":"https://alion.io/job/bcd-travel-operations-technology-specialist","title":"Operations Technology Specialist","company":{"id":7879,"name":"BCD Travel","domain":"bcdtravel.com","url":"https://alion.io/company/bcd-travel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Rica"],"countries":["CR"],"hiring_countries":["CR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-22T06:37:06Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Shape what's next with BCD\nOperations Technology Specialist (Remote)\nFull time, Costa Rica\nIn this role, you will provide first line ops and client technology support to all virtual agents or in-office in area of responsibility, including customer support.\nWhat You'll Do\nFollow established processes as well as actively collaborate with teams on best practices to monitor and resolve technology support cases and provide tracking\nPartner with internal and external technology teams to perform RCAs, escalate, test, and resolve cases as necessary to resolution\nWork with virtual employees to troubleshot issues for a quick resolution\nEscalate common issues to other departments that can be resolved on a more global basis\nCommunicate effectively to virtual employees via the most appropriate method to discuss procedures and common solutions\nManage system status, taking steps to improve performance, and reliability as directed and per established policies and procedures\nWhat You'll Bring\nExtensive experience in the travel industry\nExperience with Sabre GDS and online booking tools (OBTs)\nExperience supporting system enhancements, testing, implementations, and operational initiatives\nStrong understanding of travel management operations, including front-, mid-, and back-office workflows, ticketing, fulfillment, and service delivery\nStrong analytical, troubleshooting, and problem-solving skills, with the ability to identify root causes and drive effective resolutions\nExcellent organizational skills, attention to detail, and the ability to manage multiple priorities and deadlines\nStrong communication and collaboration skills, with the ability to work effectively across cross-functional teams\nWhy you’ll love working here\nJoin a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.\nMeet BCD\nBCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.\nGet to know us by exploring our career site and checking out our social media:\nCareer site BCD\n\nhttps://www.linkedin.com/company/bcd-travel/\n\nhttps://www.instagram.com/bcdtravel/\n\nhttps://www.bcdtravel.com/blog/\n\nWhat’s in it for you\nFlexible working hours and work-from-home or remote opportunities\n\nOpportunities to grow your skillset and career\n\nWork at the forefront of travel technology and help shape the future of business travel\n\nGenerous vacation days so you can rest and recharge\n\nA compensation package that feels fair to you, including mental, physical, and financial wellbeing tools\n\nTravel industry professional perks and discounts\n\nAn inclusive work environment where diversity is celebrated\n\nWork From Anywhere opportunity for 60 days per year\n\nReady to shape what’s next? Apply now!\nWe’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.\nWe are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .","description_format":"text","description_chars":3935,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Generous vacation"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Travel & Tourism","Business Travel"],"lifecycle":[{"event":"open","at":"2026-10-11T22:24:30Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.65,"p_room":0.45,"age_days":25,"expected_fill_days":15,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/bcd-travel-operations-technology-specialist","json_url":"https://alion.io/job/bcd-travel-operations-technology-specialist.json","meta":{"generated_at":"2026-10-22T10:13:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7384,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7879},"rest":"https://alion.io/mcp/rest/get_company?id=7879"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbcd-travel-operations-technology-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbcd-travel-operations-technology-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbcd-travel-operations-technology-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bcd-travel-operations-technology-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbcd-travel-operations-technology-specialist"}]}