{"id":2304910,"url":"https://alion.io/job/bcd-travel-supervisor-operations-2","title":"Supervisor Operations","company":{"id":7879,"name":"BCD Travel","domain":"bcdtravel.com","url":"https://alion.io/company/bcd-travel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bogotá, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":107000,"period":"year","method":"role_country_seniority_unknown","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-03T02:00:00Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-13T03:00:23Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Resumen del cargo\nEs responsable de supervisar y coordinar la labor de los asesores de viajes, de acuerdo con las actividades que componen los procesos de la organización, con el fin de garantizar la oportuna y eficaz atención.\nPrincipales responsabilidades\nAsegurar el cumplimiento de los requisitos de calidad establecidos por la compañía y los acuerdos de servicio pactados con el cliente, utilizando las herramientas y procedimientos propios del proceso, garantizando el trámite de las solicitudes de viaje.\nSupervisar los tiempos de entrega del trámite de servicios, con el fin de asegurar el cumplimiento y en equipo con el Gerente de Servicio establecer acciones de mejora que permitan reducir los tiempos de respuesta al cliente en caso de incumplimiento.\nSolicitar, coordinar y/o realizar capacitaciones a los Asesores de viajes a cargo en los temas en los que se detecte la necesidad, con el fin de asegurar un personal capacitado que garantice la calidad en las actividades que desarrolla.\nPresentar a la Gerencia los informes de seguimiento de indicadores del grupo, buscando establecer conjuntamente las oportunidades de mejora, acciones correctivas y preventivas para lograr los niveles de productividad y calidad del servicio\nRequisitos para postularse\nExperiencia comprobada en el sector turismo\nConocimientos sólidos en el manejo de sistemas GDS, especialmente Sabre y/o 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