{"id":3438828,"url":"https://alion.io/job/bcd-travel-supervisor-operations-3","title":"Supervisor Operations","company":{"id":7879,"name":"BCD Travel","domain":"bcdtravel.com","url":"https://alion.io/company/bcd-travel","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":93,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-29T04:43:40Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T03:48:22Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Shape what's next with BCD\nSupervisor Operations (Remote)\nFull time, United States\nIn this role, you will be responsible for day-to-day leadership of a team of travel consultants, including managing key performance indicators (KPIs), workload distribution, quality standards, coaching, and employee development. As the Supervisor Operations, you will serve as the primary point of contact for team members, fostering a positive team environment while driving service excellence, operational efficiency, and achievement of business objectives. You will leverage performance data and industry expertise to support team success and deliver exceptional customer experiences.\nWhat You'll Do\nProvide leadership, coaching, and development to a team of travel consultants, including performance management, feedback, and career growth support\nLeverage performance data, reports, and KPIs to maximize team effectiveness, productivity, and service quality\nSupport onboarding, training, and continuous development initiatives to strengthen team capabilities\nGuide consultants on client travel policies, supplier rules, industry best practices, and complex customer situations\nMaintain expertise in travel industry regulations (DOT, TSA, passports, visas, etc.) and communicate relevant updates to the team\nMonitor GDS and reservation queues to ensure operational efficiency, quality control, and SLA compliance\nIdentify operational challenges, resolve escalations, and implement process improvements to enhance team performance\nPartner with internal stakeholders to support business initiatives, change management activities, and service excellence goals\nDirect client-facing communication as needed to ensure our highest level of customer service\nWhat You'll Bring\nExtensive experience in the corporate travel management industry with strong knowledge of travel policies, procedures, and supplier rules\nExperience leading, coaching, and developing teams in a customer service or travel operations environment\nAdvanced proficiency with Sabre GDS and other travel industry systems\nStrong critical thinking, problem-solving, and decision-making skills\nExcellent verbal and written communication skills with the ability to influence and motivate others\nAbility to manage multiple priorities and drive results in a fast-paced environment\nStrong people leadership, coaching, and performance management capabilities\nProficiency in Microsoft Office applications\nWhy you’ll love working here\nJoin a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.\nMeet BCD\nBCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.\nGet to know us by exploring our career site and checking out our social media:\nCareer site BCD\n\nhttps://www.linkedin.com/company/bcd-travel/\n\nhttps://www.instagram.com/bcdtravel/\n\nhttps://www.bcdtravel.com/blog/\n\nWhat’s in it for you\nFlexible working hours and work-from-home or remote opportunities\n\nOpportunities to grow your skillset and career\n\nWork at the forefront of travel technology and help shape the future of business travel\n\nGenerous vacation days so you can rest and recharge\n\nA compensation package that feels fair to you, including mental, physical, and financial wellbeing tools\n\nTravel industry professional perks and discounts\n\nAn inclusive work environment where diversity is celebrated\n\nWork From Anywhere opportunity for 60 days per year\n\nAt BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor Operations is between $60,000 and $70,000. The actual pay depends on your skills, qualifications, experience and geographical location.\nThis position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs. While the company will comply with applicable laws regarding reasonable accommodations, candidates should understand that preferred schedules and ongoing shift modifications may not be available.\nReady to shape what’s next? Apply now!\nWe’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.\nWe are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .","description_format":"text","description_chars":5464,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Generous vacation"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Travel & Tourism","Business Travel"],"lifecycle":[{"event":"open","at":"2026-10-29T04:43:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":8,"green_card_filings_12m":0,"median_offered_wage_usd":252500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:50","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/bcd-travel-supervisor-operations-3","json_url":"https://alion.io/job/bcd-travel-supervisor-operations-3.json","meta":{"generated_at":"2026-11-02T06:39:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7879},"rest":"https://alion.io/mcp/rest/get_company?id=7879"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbcd-travel-supervisor-operations-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbcd-travel-supervisor-operations-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbcd-travel-supervisor-operations-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bcd-travel-supervisor-operations-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbcd-travel-supervisor-operations-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3438828}},{"tool":"search_jobs","arguments":{"company":"bcdtravel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3438828},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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