{"id":3408820,"url":"https://alion.io/job/bcd-travel-team-leader-operations","title":"Team leader, Operations","company":{"id":7879,"name":"BCD Travel","domain":"bcdtravel.com","url":"https://alion.io/company/bcd-travel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":98,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heredia, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T17:02:46Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-11T22:39:29Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Shape what's next with BCD\nTeam Lead (Hybrid)\nFull time, Heredia, Costa Rica\nIn this role, you will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the team's potential. To be successful as a team leader, you should have a track record of team motivation and positive results. Ultimately, a top-notch team leader should display excellent interpersonal skills to build quality relationships with the team and with customers, be goal-driven, and manage the day-to-day activities of the team efficiently.\nWhat You'll Do\nCreate and maintain a positive and professional learning environment\n\nDevelop process curriculum by attending conference calls and meetings to identify customer requirements\n\nPartner with Team Leaders and operations manager for course deliverables, establish expectations and risks, and determine specific training needs for the staff\n\nCreate high quality deliverables within projected deadlines\n\nMonitor effectiveness of the training program and make recommendations for improvement when necessary\n\nCoach and provide support to the staff for the assigned process\n\nWhat You'll Bring\nYou have experience in the travel domain\n\nExpert hands-on knowledge on all aspects of the travel reservations process and technology products\n\nAbility to understand the big picture and offer suggestions and feedback to improve the overall operation\n\nProven excellence in customer service delivery\n\nWorking knowledge of all MS applications including Word, Project, Excel, PowerPoint\n\nGood oral and written communication skills in English\n\nAbility to foster effective teamwork and demonstrates adaptability and flexibility\n\nWhy you’ll love working here\nJoin a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.\nMeet BCD\nBCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.\nGet to know us by exploring our career site and checking out our social media:\nCareer site BCD\n\nhttps://www.linkedin.com/company/bcd-travel/\n\nhttps://www.instagram.com/bcdtravel/\n\nhttps://www.bcdtravel.com/blog/\n\nWhat’s in it for you\nFlexible working hours and work-from-home or remote opportunities\n\nOpportunities to grow your skillset and career\n\nWork at the forefront of travel technology and help shape the future of business travel\n\nGenerous vacation days so you can rest and recharge\n\nA compensation package that feels fair to you, including mental, physical, and financial wellbeing tools\n\nTravel industry professional perks and discounts\n\nAn inclusive work environment where diversity is celebrated\n\nWork From Anywhere opportunity for 60 days per year\n\nReady to shape what’s next? Apply now!\nWe’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.\nWe are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .","description_format":"text","description_chars":4015,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Generous vacation"],"hiring_locations":[{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Travel & Tourism","Business Travel"],"lifecycle":[{"event":"open","at":"2026-10-28T17:02:46Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.881,"p_room":0.75,"age_days":13,"expected_fill_days":18,"reasons":["conf:24","velocity","win:late","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/bcd-travel-team-leader-operations","json_url":"https://alion.io/job/bcd-travel-team-leader-operations.json","meta":{"generated_at":"2026-11-12T04:39:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10170,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7879},"rest":"https://alion.io/mcp/rest/get_company?id=7879"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbcd-travel-team-leader-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbcd-travel-team-leader-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbcd-travel-team-leader-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bcd-travel-team-leader-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbcd-travel-team-leader-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3408820}},{"tool":"search_jobs","arguments":{"company":"bcdtravel.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3408820},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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