{"id":752901,"url":"https://alion.io/job/bce-global-tech-aiops-support-engineer","title":"AIOps Support Engineer","company":{"id":6489,"name":"BCE Global Tech","domain":"bceglobaltech.com","url":"https://alion.io/company/bce-global-tech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"New Relic","optional":false},{"name":"OpenShift","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Unix","optional":false},{"name":"Windows","optional":false},{"name":"Amazon CloudWatch","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"DNS","optional":true},{"name":"GCP","optional":true},{"name":"Jira","optional":true},{"name":"Knowledge Graph","optional":true},{"name":"Linux","optional":true},{"name":"Postman","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"Python","optional":true},{"name":"RAG","optional":true},{"name":"ServiceNow","optional":true},{"name":"SOAP","optional":true},{"name":"SQL","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-09-11T16:13:41Z","employer_posted_date":null,"last_verified_at":"2026-09-11T16:13:41Z","board_verified":false,"closed_at":null,"days_open":49,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":49},"description":"We are seeking an experienced and detail-oriented AIOps Support Engineer to join our growing global technology team. In this role, you will perform hands-on, manual triage of alarms and monitoring alerts across a large and diverse application portfolio. The portfolio starts with 50 applications and scales to approximately 320 over two years, spanning various technology stacks, log aggregation tools, and lifecycle dispositions (Invest, Tolerate, Retire, Migrate). The immediate focus is disciplined, high-quality manual triage with a clear roadmap toward automated, proactive detection as our underlying telemetry backbone (built on OpenTelemetry) matures. This is a foundational human layer that makes accurate, standardized data and future automation possible.\nResponsibilities:\nManual Tier 1 Triage: Monitor, detect, classify, and route incidents based on alarm and alert signals from a range of source applications.\nMulti-Tool Observability: Interpret alerts from multiple log aggregation platforms (Dynatrace, New Relic, ManageEngine, Glassbox, etc. ) and translate them into consistent, actionable incident data.\nTelemetry and Data Stewardship: Help build and maintain a clean OpenTelemetry-based data backbone; flag inconsistent, noisy, or low-quality alert data to drive it toward a standardized state.\nProactive Monitoring: Contribute to the shift from reactive incident response toward proactive issue prevention by flagging patterns and gaps in monitoring coverage.\nEcosystem Tracking: Learn and track the technology stack, architecture disposition, and ownership of each supported application within a growing portfolio.\nCross-functional Coordination: Coordinate directly with the correct support groups and application owners to resolve or escalate incidents quickly.\nRequirements:\n2-5 years of experience in application or production support (L1/L1.5), preferably in hybrid environments.\nStrong understanding of the Incident Management Lifecycle and ITIL concepts (Problem, Change Request, Service Request).\nBasic CMDB concepts. Hands-on experience with log aggregation technologies.\nWorking knowledge of JSON and XML, along with basic file/task automation.\nKnowledge of IT infrastructure: VMs, firewalls, load balancers, containers, OpenShift (OCP), and Kubernetes.\nUnix Shell scripting and Windows batch file creation. Basic understanding of TLS, SSL, tokens, and secret management.\nAbility to support outage response, contribute to Root Cause Analyses (RCAs), and create runbooks.\nBasic understanding of SLA/SLO concepts and data concepts (data latency, lineage, etc. ).\nNice-to-Have Skills: Familiarity with AI concepts such as prompt engineering, knowledge graphs, and Retrieval-Augmented Generation (RAG).\nExposure to public cloud platforms (AWS, Azure, or GCP). Scripting or automation experience beyond basic file automation (e. g., Python).\nMust Have: L1 Application Support, Incident Triaging, OS and Application Fundamentals, Log Analysis and Monitoring Tools, Rotational Shift Flexibility (24x7).\nGood to Have: OpenTelemetry, log aggregation tools, Dynatrace dashboard exposure, and AIOps awareness.\nKey Technical Competencies: Application and Production Support (L1/L1.5), Incident, Problem, and Change Management (ITIL), Application, Middleware, and Database Log Analysis, Monitoring and Observability Tools (Dynatrace, New Relic, AWS CloudWatch, etc. ) OpenTelemetry and Distributed Tracing (Working Knowledge) Linux and Windows OS Troubleshooting Basic Networking (TCP/IP, DNS, HTTP/HTTPS, SSL, Load Balancers) SQL and Database Query Analysis API and Integration Troubleshooting (Postman, SOAP UI, etc. ) Hybrid Environment Support (On-Premises + Cloud) ServiceNow / Jira Ticket Management.","description_format":"text","description_chars":3723,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Networks","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-09-11T16:13:41Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":0.4,"p_active":0.48,"p_room":0.35,"age_days":49,"expected_fill_days":21,"reasons":["seen:49","velocity","win:tail","comp:junior"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/bce-global-tech-aiops-support-engineer","json_url":"https://alion.io/job/bce-global-tech-aiops-support-engineer.json","meta":{"generated_at":"2026-10-31T09:20:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6489},"rest":"https://alion.io/mcp/rest/get_company?id=6489"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbce-global-tech-aiops-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbce-global-tech-aiops-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbce-global-tech-aiops-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bce-global-tech-aiops-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbce-global-tech-aiops-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":752901}},{"tool":"search_jobs","arguments":{"company":"bceglobaltech.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":752901},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}