# Lead AIOps Support Engineer

We are starting with Tier 1 (L1) triage support for 50 applications and scaling to roughly 320 applications within two years. The AIOps Support Lead will manage a team of 14 AIOps Support Engineers, own the quality of day-to-day manual triage, and drive the transition toward automated, proactive triage as the OpenTelemetry backbone matures. This role owns the people, process, and data-quality discipline that makes reliable triage possible; it does not own the agentic automation layer itself but prepares the team and the data for it. Responsibilities: Manage the Tier 1 team: directly manage a team of 14 AIOps Support Engineers performing manual triage of alarms and alerts across a diverse, 50-to-320-application portfolio, including hiring, coaching, scheduling, and performance management. Own triage quality and speed: set and monitor standards for how quickly and accurately the team detects, classifies, and routes incidents, and drive continuous improvement in mean time-to-triage. Drive data stewardship: partner with application teams to standardize alarm and alert data across heterogeneous log aggregation tools (Dynatrace, New Relic, ManageEngine, Glassbox, and others) into a clean

- **Id**: 1216872
- **Url**: <https://alion.io/job/bce-global-tech-lead-aiops-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Seniority**: lead
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Bengaluru, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 7
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-25T10:00:01Z
- **Last verified at**: 2026-09-25T10:00:01Z
- **Board verified**: no
- **Days open**: 51
- **Description format**: text
- **Description chars**: 5652
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Mobile Networks, Custom Software Development

## Company

- **Id**: 6489
- **Name**: BCE Global Tech
- **Domain**: bceglobaltech.com
- **Url**: <https://alion.io/company/bce-global-tech>
- **Size band**: 51-200
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **AI Agents** — Optional: no
- **AIOps** — Optional: no
- **Amazon CloudWatch** — Optional: no
- **AWS** — Optional: no
- **Azure** — Optional: no
- **DNS** — Optional: no
- **Dynatrace** — Optional: no
- **GCP** — Optional: no
- **Incident Management** — Optional: no
- **ITIL** — Optional: no
- **Jira** — Optional: no
- **Kubernetes** — Optional: no
- **New Relic** — Optional: no
- **OpenShift** — Optional: no
- **OpenTelemetry** — Optional: no
- **Postman** — Optional: no
- **Python** — Optional: no
- **ServiceNow** — Optional: no
- **SLI/SLO/SLA** — Optional: no
- **SOAP** — Optional: no
- **SQL** — Optional: no
- **TCP/IP** — Optional: no
- **Windows** — Optional: no
- **Knowledge Graph** — Optional: yes
- **Prompt Engineering** — Optional: yes
- **RAG** — Optional: yes

## Trust

- **Level**: not_scored
- **Days open**: 51

## Requirements

- **Experience years min**: 7
- **Team size min**: 10
- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-09-25T10:00:01Z

## Liveness

- **Score**: 10
- **Band**: cold
- **Label**: Long shot
- **P open**: 0.4
- **P active**: 0.564
- **P room**: 0.45
- **Age days**: 50
- **Expected fill days**: 30
- **Reasons**: seen:50, velocity, win:tail
- **Computed at**: 2026-11-15T07:52:55Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.