{"id":3975165,"url":"https://alion.io/job/bce-global-tech-senior-technical-architect","title":"Senior Technical Architect","company":{"id":6489,"name":"BCE Global Tech","domain":"bceglobaltech.com","url":"https://alion.io/company/bce-global-tech","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"LLM","optional":false},{"name":"RAG","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-11-09T17:35:30Z","employer_posted_date":null,"last_verified_at":"2026-11-09T17:35:30Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Job description:\n\nBell is currently seeking an experienced Conversational AI Architect to work as part of an innovative and customer-focused team. You will utilize your passion and expertise to architect, design, and deliver effective conversational interaction experiences in virtual assistants across multiple platforms. Working within an Agile framework, you will collaborate with cross-functional teams to meet the evolving needs of our customers.\n\nKey Responsibilities:\nDesign end-to-end architectures for conversational AI platforms, including chatbots, voice bots, and AI assistants.\nDefine and implement LLM-based architectures, including orchestration layers, RAG, and knowledge retrieval systems.\nLead integration and development of scalable, multi-channel conversational frameworks (web, mobile, messaging, IVR).\nEstablish monitoring, analytics, and KPIs to ensure performance, accuracy, user satisfaction, and system reliability.\nCollaborate with product owners, UX, and conversational design teams to define best practices for dialogue design, tone, fallback, and human escalation.\nEnsure solutions are secure, scalable, and compliant with enterprise governance standards.\nProvide technical mentorship to AI engineers and developers.\nDrive architectural standards, documentation, and best practices.\n\nCritical Qualifications:\nExpert-level knowledge of Natural Language Understanding and Large Language Models.\n5+ years of experience working with design platforms (e.g. Dialogflow CX)\nExperience working with data interchange formats, preferably JSON\nKnowledge of cloud computing services (GCP, Azure, etc.)\nExperience with AI/ML modeling would be a bonus\nKnowledge of the SAFe 5 Agile Operating Model, including the PI Planning Process\nExperience creating process-flow design diagrams to present to stakeholders to achieve buy-in\nExcellent written and verbal communication skills\nExperience conducting rigorous quality assurance and end-to-end conversational flow testing\nAbility to interpret insights from key performance indicators and customer-journey analysis to identify opportunity for continuous improvement\nPassion for AI-powered language models / chat and voice bots, with a desire to stay current on evolving AI trends\nKnowledge of web accessibility principles\n\nPreferred Qualifications:\nBachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, or related field.\n10+ years of overall experience with at least 5+ years of experience designing and maintaining customer-centric conversational experiences\nExpert in NLU and LLM design, preferably using Dialogflow CX or a similar platform\nExpertise in Agentic AI frameworks\nKnowledge of JIRA for cross-functional collaboration\nExperience building presentation material and presenting to executive audiences\nExperience with Design Thinking, user studies, or usability testing\nFamiliarity with voice AI technologies and speech recognition\nAbility to use analysis to set performance targets, leverage insights from reporting, and prioritize feature backlog\nExperience working within a telecommunications environment would be a bonus.\nSkills\nArchitect, Architecture, Dialogflow, Dialogflow CX, LLM, Large Language Models, NLU, Natural Language 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