Senior Site Reliability Engineer

BCforward • On-call duty • JavaScript • Node JS • 2 months ago
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Salary
≈ $17k – $38k per year (Estimated)
Location
In office (Hyderabad, India)
Seniority
Senior · 8+ years exp

First seen by Alion on Aug 29, 2026.

Overview
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BCforward

BCforward is an IT consulting, staffing and workforce solutions firm headquartered in Indianapolis, Indiana, that supplies contract and permanent consultants along with technology and managed services for enterprise and public-sector clients. Founded in 1998, it describes itself as one of the largest Black-owned professional services and workforce firms, with delivery centres in North America and Puerto Rico and a global capabilities centre in Hyderabad, India. It fills client roles ranging from PeopleSoft consultants, IT project managers, software testers and penetration testers to warehouse workers, test scorers and administrative and accounting assistants.
bcforward.com • HQ: Indianapolis, United States • IT Consulting & Digital Transformation • Recruiting & Staffing • IT Staffing & Staff Augmentation • 201-500 employees • Est. 1998

Job Summary:

BCforward is hiring a Senior SRE / Service Delivery Lead to manage critical production environments and provide technical and operational leadership for a 24x7 offshore SRE team.

Key Responsibilities:

- Lead P1/P2 incident management and act as Technical Incident Commander.

- Provide hands-on support for AWS, Kubernetes, Splunk, Terraform and CI/CD.

- Manage production troubleshooting, monitoring, RCA, problem management and automation.

- Manage ServiceNow incidents, problems, changes, knowledge and SLA/KPI tracking.

- Lead offshore teams, shift coverage, workload allocation, mentoring and cross-training.

- Drive knowledge transfer, runbooks, SOPs and continuous improvement.

- Coordinate with US leadership, architects, technical teams and vendors.

- Ensure high availability, reliability, security and operational excellence.

Tech Stack & Requirements:

- 8+ years in SRE / DevOps / Cloud / Platform / Production Support.

- 3+ years technical leadership/service delivery experience.

- Strong hands-on AWS + Kubernetes.

- Splunk / Splunk Observability.

- Terraform / IaC.

- CI/CD, containers and microservices.

- ServiceNow + ITIL.

- Strong RCA, SLA/KPI and Incident Management experience.

- Experience managing 24x7 production support and offshore teams.

- Excellent communication and stakeholder management.

Preferred Qualifications:

- AWS, CKA/CKAD, Splunk, ServiceNow, Terraform or ITIL certifications.

- Healthcare/pharma or regulated-environment experience is a plus.

Skills

DevOps, AWS, Kubernetes, IAC Terraform, Site Reliability, CI/CD Pipeline, Terraform, Incident Management, ITIL, Problem Management

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