{"id":3192409,"url":"https://alion.io/job/bcg-x-atlassian-platform-itsm-engineer","title":"Atlassian Platform & ITSM Engineer","company":{"id":655,"name":"Boston Consulting Group","domain":"bcg.com","url":"https://alion.io/company/bcg-x","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":98,"max":98,"currency":"USD","period":"hour","gross":null,"usd_annual":196000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Least Privilege","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"Agile","optional":true},{"name":"ITIL","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-24T00:12:49Z","employer_posted_date":null,"last_verified_at":"2026-10-24T00:12:49Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Title:Atlassian Platform & ITSM Engineer - SDLCNext\nFunction:Architecture & Service Excellence | SDLCNext Support Team | PEO DHMS / Workforce 3.0\nLocation:RemoteReports to:Architecture & Service Excellence LeadPOSITION SUMMARY:We are looking for an Atlassian Platform & ITSM Engineer to support the Architecture & Service Excellence SDLCNext Support Team within the Program Executive Office, Defense Healthcare Management Systems (PEO DHMS). This is a hands-on enterprise tooling role that combines Atlassian platform engineering and administration, business/process analysis, IT service management (ITSM), technical delivery, and customer-facing solution design within the SDLCNext environment.\nThe role will work directly with Government users, process owners, platform administrators and engineers, vendors, and Workforce 3.0 teammates to translate operational needs into scalable platform solutions. The individual will help manage the full lifecycle of SDLCNext enhancements and support - from requirements discovery, process design, configuration, testing, and implementation through user enablement, incident/problem resolution, reporting, and continuous improvement.\nSDLCNext is an enterprise Atlassian environment supporting software-development-lifecycle and ITSM activities across PEO DHMS. Success in this role requires someone who can move comfortably between stakeholder conversations and hands-on platform work: clarify an ambiguous business problem, design a practical workflow, configure and validate the solution, coordinate approvals and release activities, communicate the change, and support users after deployment.\nJOB RESPONSIBILITIES:Lead solution consulting, requirements, and delivery\n\nPartner directly with Government and contractor user groups to understand business processes, pain points, service needs, and platform requirements.\n\nTranslate requirements into clear process flows, solution options, implementation proposals, delivery timelines, risks, dependencies, and decision points.\n\nManage platform enhancements and process-improvement efforts from intake through design, configuration, testing, release, adoption, and closure.\n\nConduct gap analyses and assess proposed changes, new capabilities, and emerging technologies; provide concise recommendations grounded in user value, technical feasibility, governance, and operational impact.\n\nFacilitate technical working sessions and maintain action, risk, issue, and decision follow-through across multiple simultaneous workstreams.\n\nAdminister and configure SDLCNext / Atlassian capabilities\n\nConfigure and maintain Jira, Jira Service Management (JSM), Confluence, and related SDLCNext capabilities in coordination with platform and application administrators.\n\nCreate and maintain projects/spaces, workflows, work and request types, fields, screens, schemes, roles, permissions, notifications, automations, dashboards, and other configuration artifacts.\n\nPerform or coordinate user and access administration, applying role-based access and least-privilege principles appropriate to the environment.\n\nExecute and validate configuration changes in test/sandbox and production environments using disciplined change, verification, and rollback practices.\n\nMaintain configuration baselines and improve consistency across project areas, workflows, data attributes, and presentation standards; identify and remediate obsolete or duplicative configurations.\n\nSupport ITSM operations and platform reliability\n\nProvide responsive Tier 1/2 support for service requests, access issues, workflow/configuration questions, defects, and other SDLCNext user needs; coordinate escalation when deeper platform or vendor support is required.\n\nSupport incident and problem management by documenting symptoms, reproducing issues, organizing evidence, identifying contributing factors, tracking corrective actions, and communicating status to stakeholders.\n\nPrepare research packages and coordinate with software/system vendors and Tier-3 support for complex defects, product questions, and enhancement requests.\n\nPlan and support releases, upgrades, patches, maintenance activities, and capability-adoption efforts while minimizing disruption to users and maintaining operational continuity.\n\nUse service, incident, request, adoption, and platform data to identify recurring issues, prioritize improvements, and improve transparency of support performance.\n\nIntegrations, automation, reporting, and analytics\n\nFacilitate integration requests and support the design, implementation, testing, and sustainment of integrations between SDLCNext and adjacent tools or services.\n\nUse Jira Automation, REST APIs, scripting/plugins, or other fit-for-purpose methods to reduce manual work and improve workflow quality and consistency.\n\nDevelop and maintain queries, dashboards, reports, and metrics that provide useful operational and management insight.\n\nEvaluate new Atlassian capabilities and add-ons for applicability, maintainability, security, and value before recommending adoption.\n\nDrive adoption, documentation, and knowledge continuity\n\nCreate and maintain job aids, SOPs, configuration documentation, operating guidance, and other materials that make support processes repeatable and auditable.\n\nConduct new-user training, targeted user education, demonstrations, and knowledge-sharing sessions; tailor guidance to both technical and non-technical audiences.\n\nCross-train team members and administrators on design, configuration, troubleshooting, and monitoring practices to reduce single points of failure.\n\nSupport tool/platform transitions, contract transitions, and knowledge-transfer activities by documenting current-state configurations, open issues, dependencies, and operating procedures.\n\nBASIC JOB REQUIREMENTS:\n5+ years of combined experience in enterprise platform engineering or administration, business/process analysis, ITSM, software lifecycle tooling, technical delivery, or a closely related discipline.\n\nDemonstrated hands-on experience administering Jira and/or Jira Service Management in an enterprise environment, including workflows, fields, screens, schemes, permissions/roles, notifications, automations, and user access.\n\nExperience supporting Confluence and integrating Atlassian tools with other enterprise systems; familiarity with REST APIs, ScriptRunner, marketplace applications, or similar extension mechanisms is strongly preferred.\n\nWorking knowledge of ITSM practices including service request, incident, problem, change, release, and configuration management.\n\nDemonstrated ability to gather requirements, map processes, analyze gaps, develop solution recommendations, and manage technical changes through implementation and adoption.\n\nExperience operating in a controlled production environment with disciplined testing, documentation, access control, change management, and stakeholder communications.\n\nPrior federal, DoD, or other highly regulated technology experience; DHA / PEO DHMS / Military Health System experience is highly preferred.\n\nCurrent CompTIA Security+ or equivalent DoD-aligned certification is strongly preferred and may be required for assigned administrative access.\n\nBachelor's degree in Information Technology, Computer Science, Engineering, Information Systems, Business, Project Management, or a related field is preferred; equivalent relevant experience will be considered.\n\nU.S. citizenship and ability to obtain and maintain a Common Access Card (CAC) and required access to DHA systems and environments.\n\nPREFERRED EXPERIENCE & CERTIFICATIONS:\nAtlassian administration certification or advanced Jira/JSM administration training; experience with Atlassian Data Center is particularly valuable.\n\nITIL certification or practical experience applying ITIL-aligned service-management practices.\n\nITIL, Atlassian, Agile, Scrum, SAFe, PMP/CAPM, or comparable platform, service-management, or delivery certification.\n\nExperience modernizing or migrating legacy ALM/ITSM environments (including IBM Jazz / Engineering Lifecycle Management) to Atlassian or another enterprise platform.\n\nExperience with enterprise workflow automation, dashboarding/analytics, and platform-governance standardization.\n\nKEY COMPETENCIES:\nHands-on problem solving: comfortable moving from user conversation to configuration detail, testing, troubleshooting, and follow-through.\n\nStructured technical delivery: manages scope, timelines, dependencies, actions, risks, decisions, and communications without losing technical detail.\n\nCustomer orientation: translates user needs into practical solutions while setting appropriate expectations and protecting platform standards.\n\nTechnical judgment: understands when to configure, automate, integrate, escalate, or simplify rather than defaulting to unnecessary customization.\n\nClear, concise written and verbal communication with the ability to explain technical decisions to Government, business, and engineering stakeholders.\n\nStrong collaboration and influence across Government, prime/subcontractor, platform, vendor, and end-user communities.\n\nMeticulous attention to detail, documentation discipline, sound judgment, and the ability to manage competing priorities in a fast-moving environment.\n\nSalary: $98hr, C2C availableOriginally posted on Himalayas","description_format":"text","description_chars":9309,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-24T02:28:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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