{"id":3200781,"url":"https://alion.io/job/bcg-x-it-support-specialist","title":"IT Support Specialist","company":{"id":655,"name":"Boston Consulting Group","domain":"bcg.com","url":"https://alion.io/company/bcg-x","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":31},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Okta","optional":false},{"name":"OneDrive","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-18T00:00:00Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-26T16:04:53Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Who We Are\nBoston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.\nTo succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.\nWhy You'll Enjoy This Role\nTechnology is central to how BCG works. As an IT Support Specialist, you'll enable colleagues to do their best work by delivering exceptional IT support and helping create a seamless digital workplace. You'll collaborate with teams across Iberia and BCG's global IT organization while contributing to service improvements through automation, AI, and modern workplace technologies.\nWhat You'll Do\nYou'll provide first and second-line IT support for the Lisbon Capability Center, resolving complex technical issues while ensuring a reliable, secure, and high-quality technology experience. You'll also support local and global IT initiatives, mentor junior colleagues, and help improve operational efficiency.\nResolve complex incidents across Windows, macOS, Microsoft 365, cloud services, and endpoint technologies.\nAdminister Microsoft Intune, Active Directory, Microsoft Entra ID, and Okta to manage devices, identities, and access.\nManage ServiceNow incidents, requests, assets, and CMDB data to maintain accurate IT records.\nDeliver onboarding, end-user training, and onsite or remote technical support for meetings and events.\nCreate and maintain technical documentation, knowledge articles, and operational runbooks.\nIdentify recurring issues, drive problem management, and continuously improve support processes through automation and AI.\nMentor junior IT Support Specialists and contingent workers while collaborating with regional and global IT teams.\nSupport additional operational activities as required to meet business needs.\nWhat You'll Bring\nEssential\nTwo to four years of IT support or workplace technology experience in a corporate environment.\nStrong experience supporting Windows 10/11, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Office applications.\nHands-on experience with Microsoft Intune, Active Directory, Microsoft Entra ID, ServiceNow, and identity management technologies.\nSolid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi.\nExperience supporting collaboration technologies such as Microsoft Teams Rooms, Cisco Webex, Poly, or Zoom.\nStrong troubleshooting, customer service, communication, and problem-solving skills.\nFluent Portuguese and English, with the ability to explain technical concepts to both technical and non-technical audiences.\nComfortable using approved GenAI tools responsibly to improve productivity.\nPreferred\nMicrosoft or ITIL certification.\nExperience supporting macOS and JAMF.\nExposure to automation, AI-enabled support tools, or low-code solutions.\nWho You'll Work With\nYou'll join the IT team supporting the Lisbon Capability Center and work closely with colleagues across the Iberia System and BCG's global IT organization. You'll collaborate with local office teams, regional technology specialists, and external vendors while helping develop junior members of the IT support team.\nAdditional info\nFull-time onsite role based in Lisbon (five days per week).\nOccasional travel within the Iberia System may be required.\nFlexibility to support work outside normal business hours when needed.\nMay be required to handle and move IT equipment.\nResponsibilities may evolve to meet business needs.\nBoston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\nBCG is an E - Verify Employer. Click here for more information on E-Verify.","description_format":"text","description_chars":4710,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development","AI Consulting & Integration","Analytics & BI Consulting"],"lifecycle":[{"event":"open","at":"2026-10-24T08:17:26Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.897,"p_room":1,"age_days":8,"expected_fill_days":49,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/bcg-x-it-support-specialist","json_url":"https://alion.io/job/bcg-x-it-support-specialist.json","meta":{"generated_at":"2026-10-26T21:25:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28893,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":655},"rest":"https://alion.io/mcp/rest/get_company?id=655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbcg-x-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbcg-x-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbcg-x-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bcg-x-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbcg-x-it-support-specialist"}]}