{"id":3653153,"url":"https://alion.io/job/bclc-customer-support-associate-ps","title":"Customer Support Associate (PS)","company":{"id":1839873,"name":"BCLC","domain":"bclc.com","url":"https://alion.io/company/bclc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54652,"max":68314,"currency":"CAD","period":"year","gross":null,"usd_annual":48899},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-03T00:51:38Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T08:41:59Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"BCLC exists to generate win-wins for the greater good.\nFor our people, our players, our communities, our industry, and our planet.\nLottery | Casino | Sports\nBeing a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.\nWe bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.\nMotivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.\nLocation:\n2940 Virtual Way, Vancouver Or\n74 Seymour Street W, Kamloops \nThis is a 13 Months, Full Time opportunity\nExpected Salary Range: $54,652.00 - $68,314.00 - $85,392.00\nOur typical hiring range will be +/- 5% of the midpoint shown above \nFactors influencing this decision include qualifications and market conditions for the role \nThe Company\nFor nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.4 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.\nJob Summary\nThe objective of the Player Services Assistant role is to provide excellent customer service by representing BCLC in a professional manner and providing timely service to our players. This position is responsible for awarding prizes to our players which includes verifying counter and daily mail-in prize claims, issuing and reconciling cheques, ensuring the integrity of the pay-out process and the integrity of BCLC is maintained in both written and verbal communications. In addition, the Player Services Assistant documents and resolves disputed prize claims, using judgment as to whether a legal document is appropriate (i.e. Legal release) and escalating claim(s) when required.\nPlayer Services is also responsible for handling player claims presented at select remote Regional Prize Payout (RPP) locations.\nKey Accountabilities\nProvide excellent customer service by representing BCLC in a professional manner, providing timely service to claimants, handling difficult customers and situations with tact and diplomacy through effective written and verbal communications.\nEnsure the accuracy of the pay-out process in accordance with department procedure including verifying counter and daily mail-in prize claims and issuing and reconciling cheques.\nDocumenting and resolving disputed prize claims, using judgment as to whether a legal document is appropriate (i.e. Legal release) and escalating claim when required.\nEnhancing big prize winner's positive experience by conducting interviews and taking photos and providing source material to internal customers for marketing promotion.\nLiaise with other departments as required in order to respond to customer inquiries, complaints, and keep up-to-date on all BCLC products.\nEducation and Experience\nPost-secondary certificate or diploma;\n1-2 years customer service experience;\nA second language would be an asset;\nSalesforces experience would be an asset;\nAn equivalent combination of education and experience may be considered.\nTechnical Requirements\nProven customer service skills;\nExcellent interpersonal skills;\nExcellent written and verbal communication skills;\nExcellent problem solving and analytical thinking/innovation;\nStrong multi-tasking skills;\nAbility to work with a high degree of accuracy and attention to detail;\nStrong data entry skills;\nExcellent BCLC product knowledge;\nAble to adapt to changing workloads and priorities, must be flexible;\nWork well in a team environment;\nProven leadership skills;\nProven ability to deal with sensitive matters with a degree of diplomacy, tact and confidentiality;\nStrong computer skills - MS office suite;\nGeneral business acumen.\nWorking Conditions\nFlexibility to work various hours on a Monday to Saturday schedule\nWhat’s in it for you\nRobust wellness programs to enhance your physical, mental, social, financial and career well being\nWe pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week\nOur Play It Forward program provides volunteer hours for our people each year\nSee all our rewards here\nHowever you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.\nWe value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.\nOur social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!\nDid you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!\nIf you require accommodation so you can be at your best in the interview, please let us know: .\nAll candidates must be at least 19 years of age and legally eligible to work in Canada","description_format":"text","description_chars":5676,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Wellness"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Betting","iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-11-03T00:51:38Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":48899,"is_top_pay":false},"html_url":"https://alion.io/job/bclc-customer-support-associate-ps","json_url":"https://alion.io/job/bclc-customer-support-associate-ps.json","meta":{"generated_at":"2026-11-06T12:44:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23204,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1839873},"rest":"https://alion.io/mcp/rest/get_company?id=1839873"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbclc-customer-support-associate-ps"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbclc-customer-support-associate-ps"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbclc-customer-support-associate-ps"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bclc-customer-support-associate-ps\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbclc-customer-support-associate-ps"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3653153}},{"tool":"search_jobs","arguments":{"company":"bclc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3653153},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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