{"id":1921941,"url":"https://alion.io/job/bcn-group-1st-line-support-consultant","title":"1st Line Support Consultant","company":{"id":669309,"name":"Bcn Group","domain":"bcngroup.in","url":"https://alion.io/company/bcngroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":28000,"currency":"GBP","period":"year","gross":null,"usd_annual":37058},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ESET","optional":false},{"name":"FortiGate","optional":false},{"name":"Hyper-V","optional":false},{"name":"OneDrive","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Sophos","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-05T15:30:58Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-21T00:43:29Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Job title: 1st Line Support Consultant\nReports to: Operations Manager\nLocation: Manchester or Leeds (hybrid working available - 3 days in the office)\nHours: Monday to Friday, 37.5 hours per week\nSalary: Up to £28k depending on experience + benefits\nAbout BCN:\nAt BCN we unite people and technology to enable organisations to fly.\nWe believe people and organisations can achieve anything using technology to it’s full potential. Our role is to help them understand what is possible, implement in the right way and utilise their technology to achieve their ambitions. Which is why we put people front and centre - building client relationships for life and fostering a culture where our people thrive.\nWe are a leading managed IT services provider and technology consultant, specialising in delivering transformative technology solutions with industry-leading client experience across business, public sector and not for profit organisations. From cloud computing, cybersecurity, and data management to power app development, we are dedicated to pioneering technology with Microsoft innovation.\nGuided by our 3 values of building relationships, customer success and passion and dedication, we are on a mission to make BCN the most trusted tech partner in the UK today. The kind of company clients want to work with, and people want to work for.\nWe are delighted you are on this journey with us!\nFocus of the role:\nAs a 1st Line Support Consultant, you will be responsible for working directly with the end users, offering 1st line technical support via email, ticketing system and telephone, performing fixes where possible and escalating where necessary.\nProviding 1st line technical support for hardware and software issues.\n\nEnsure all calls are logged into the helpdesk system and progress notes are added to all calls.\n\nPrioritising assigned tickets, ensuring timely progression, accurate updates, effective triage and resolution of incidents and service requests across all customers.\n\nTake ownership of incidents assigned to you and manage them through to resolution\n\nEnsure that any technical or operational issues on a service ticket are escalated efficiently.\n\nAbility to research ideas and concepts in order to source suitable technical solutions or resolve problems\n\n‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes\n\nOn occasion provide on-site support for customers as and when required\n\nDelivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for our customers.\n\nPerson, Skills & Experience:\nMicrosoft Windows 11 troubleshooting and experience\n\nO365 and its complimentary addons (OneDrive & Teams)\n\nActive Directory administration (user creation, permissions)\n\nAntivirus (particularly ESET & Sophos)\n\nPrinter troubleshooting\n\nGeneral hardware/software troubleshooting and problem-solving skills\n\nIntune and MDM\n\nApple Mac support\n\nIntune and MDMMS Azure\n\nMicrosoft software including Windows server 2016, 2019 and 2025\n\nSharePoint online and on premise\n\nBasic understanding of virtualisation (HyperV & VmWare)\n\nBasic understanding of firewalls (particularly Fortigate, WatchGuard & Sonicwall)\n\nBasic understanding of networking\n\nWhy BCN?\nThe opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.\n\nCompetitive salary with the ability to progress.\n\n23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!\n\nCompany pension scheme.\n\n2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us.\n\nHealth cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more\n\nLife assurance\n\nCycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.\n\nBalancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.\n\nLong service recognition to celebrate all the milestones\n\nBeer (or soft drinks) and Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!","description_format":"text","description_chars":4314,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband"],"lifecycle":[{"event":"open","at":"2026-10-05T18:24:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.788,"p_room":0.9,"age_days":14,"expected_fill_days":23,"reasons":["conf:4","win:mid"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":37058,"is_top_pay":false},"html_url":"https://alion.io/job/bcn-group-1st-line-support-consultant","json_url":"https://alion.io/job/bcn-group-1st-line-support-consultant.json","meta":{"generated_at":"2026-10-21T04:10:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669309},"rest":"https://alion.io/mcp/rest/get_company?id=669309"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbcn-group-1st-line-support-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbcn-group-1st-line-support-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbcn-group-1st-line-support-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bcn-group-1st-line-support-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbcn-group-1st-line-support-consultant"}]}