{"id":3818864,"url":"https://alion.io/job/bcn-group-it-support-engineer-onsite-site-based","title":"IT Support Engineer (Onsite / Site-based)","company":{"id":669309,"name":"Bcn Group","domain":"bcngroup.in","url":"https://alion.io/company/bcngroup","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":40000,"currency":"GBP","period":"year","gross":null,"usd_annual":53887},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"FortiGate","optional":true},{"name":"Hyper-V","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-11-05T16:40:30Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T10:08:03Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job title: IT Support Engineer (Onsite / Site-based)\nLocation: Customer site located in Central London\nHours: Monday to Friday, 37.5 hours per week, rotating shifts between 8am and 6pm (usually 9am to 5:30pm)\nSalary: £35,000 - £40,000 P/A + benefits\nAbout BCN:\nBCN is a leading managed IT services provider based in the United Kingdom, specialising in delivering cutting-edge technology solutions across various sectors, including cloud computing, cybersecurity, and data management. We’re proud to have a strong Glassdoor rating, a reflection of the dedication and feedback from our amazing team.\nOur core values of integrity, accountability, efficiency, communication, and teamwork shape everything we do. We foster a culture of openness, where collaboration is key. At BCN, we achieve success through collective effort!\nFocus of the role:\nCustomer Service, building on client relations and providing quality technical support.\n\nBeing the ‘Primary Technical Contact’ for some clients, providing support to the end users. Working with the Field Services Manager in maintaining clients’ IT infrastructure whilst performing regular checks and audits. Also, a point of escalation for Service Desk Engineers.\n\nResponsibilities:\nRegular client site visits to support any technical related issues.\n\n3rd Party technical point of contact for raising cases and escalations.\n\nInteract with clients daily over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible.\n\nSupport and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact.\n\nProactively support clients’ local and offsite backups.\n\nTechnical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.\n\nAdministration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.\n\nRemote access solution implementation and support: VPN, Terminal Services, and Citrix.\n\nResponsible for completing and documenting regular client site reviews and operational checks.\n\nCommunication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages.\n\nPerson, Skills & Experience:\nExperience in implementing and supporting solutions in a small to mid-size business environment using the following technologies:\nEssentials\n\nMicrosoft Cloud Technologies (O365, Azure, Teams, SharePoint, etc.)\n\nMicrosoft OS and Applications (Windows 10, 11, Office 365)\n\nMicrosoft Server (2016, 2019, Exchange)\n\nActive Directory Administration\n\nBackup, Disaster Recover and Business Continuity Solutions (Azure, Veeam, Zerto).\n\nWireless Access Solutions (Cisco Meraki, Sonicpoints)\n\nNice to Have\n\nMac OS\n\nVirtualization (VMWare, Hyper-V, Citrix)\n\nCabling infrastructure (patching, rack installations, etc.)\n\nImplementing customer specific applications while dealing with 3rd party software companies.\n\nFirewalls and network security (preferably SonicWALL, FortiGate or Cisco)\n\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:\nProfessional IT certifications (such as Mac OS, Microsoft Associate, Expert or Speciality)\n\nGood interpersonal skills (such as telephony, communication, active listening and customer-care)\n\nStrong diagnosis skills of technical issues.\n\nAbility to multi-task and adapt to changes quickly.\n\nService awareness of all organization’s key IT services where support is required.\n\nGood understanding of support tools, techniques, and how technology is used to provide IT services.\n\nStrong typing skills to ensure quick and accurate entry of service request details.\n\nSelf-motivated with the ability to work in a fast-moving environment\n\nStrong organisational skills\n\nGood customer service skills\n\nAttention to detail\n\nWhy BCN?\nThe opportunity to shape your own future with industry leading training and development, with access to our BCN Academy.\n\nCompetitive salary with the ability to progress.\n\n23-days holiday allowance, increasing with length of service, plus bank holidays, an extra day off on your birthday and the option to buy more!\n\nCompany pension scheme.\n\n2 paid leave days per year to volunteer and support your local community - if it matters to you it matters to us.\n\nHealth cash plan with free access to a confidential Employee Assistance Programme (EAP) supporting bereavement, financial, health and wellbeing, and much more\n\nLife assurance\n\nCycle to work scheme, electric vehicle scheme, home and tech scheme, and retail discounts.\n\nBalancing work, life, and fitness can be challenging, so we offer a free on-site gym at our Manchester and Leeds locations to make it easier to stay active.\n\nLong service recognition to celebrate all the milestones\n\nBeer (or soft drinks), Pizza at the end of month, dress down every day, social events such as Summer BBQ, Christmas party and lots more!","description_format":"text","description_chars":5159,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband"],"lifecycle":[{"event":"open","at":"2026-11-05T16:57:20Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":39,"reasons":["conf:3","win:early"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":53887,"is_top_pay":false},"html_url":"https://alion.io/job/bcn-group-it-support-engineer-onsite-site-based","json_url":"https://alion.io/job/bcn-group-it-support-engineer-onsite-site-based.json","meta":{"generated_at":"2026-11-08T10:10:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21933,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":669309},"rest":"https://alion.io/mcp/rest/get_company?id=669309"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbcn-group-it-support-engineer-onsite-site-based"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbcn-group-it-support-engineer-onsite-site-based"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbcn-group-it-support-engineer-onsite-site-based"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bcn-group-it-support-engineer-onsite-site-based\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbcn-group-it-support-engineer-onsite-site-based"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3818864}},{"tool":"search_jobs","arguments":{"company":"bcngroup.in","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3818864},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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