{"id":4046544,"url":"https://alion.io/job/bcore-systems-administrator-2","title":"Systems Administrator","company":{"id":2681147,"name":"Bcore","domain":"bcore.com","url":"https://alion.io/company/bcore","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Springfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":89000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T00:13:22Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T05:02:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nSystems Administrator (Director Support Technician)\nSpringfield, VA\nActive TS (SCI eligibility) clearance and eligibility to obtain a CI poly\nAt Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation’s cyber interests? Join our growing team as a Systems Adminstrator (Director Support Technician), supporting the NGA customer mission.\nResponsibilities\nWhat you get to do every day:\nThe System Administrator (Director Support Technician) will provide dedicated Deskside IT Service support to the NGA Front Office and National GEOINT Operations Center (NGOC) End User Devices. End user device equipment consists of workstations (thin and thick clients) KVMs, print, fax and scan devices, secure tablets, laptops and mobile phones, VoIP devices, Desktop VTCs (DVTCs), removable media, and associated accessories. The individual will fulfill installation, move, add, change, and disposal (IMACD) service requests, and support the completion of special projects.\nPrimary Responsibilities:\nServe as the Front Office and National GEOINT Operation Center (NOC) Liaison for all UDS IT related issues.\nFacilitate meetings and engage regularly with customers and members of senior leadership to:\nAddress IT related questions or concerns\nCoordinate and plan emerging customer requirements\nProvide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff\nDeploy and sustain end-user devices and associated accessories\nManage hardware in all stages including unpacking and setup of end user devices\nResolve IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract\nInstall application software on end user device workstations via scripted install packages\nInventory management of UDS deployed software and end user devices\nProvide user education and training in basic hardware and software functions\nCreate and maintain documentation and SOPs to train new employees\nUtilization of a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands\nIdentify and execute process improvements and other enhancements that improve operational efficiency.\nCollocated seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support.\nTrain end-users in the proper use of hardware and software. May training large groups of end users.\nMay require after-hours support or weekend support for mission, program and special project support\nQualifications\nClearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly\nCertification Required:\nA+ Certification, N+ Certification, Security + or other DoW 8570.01M certification\nITIL v4 Foundations (preferred)\nEducation/Experience:\nRequires Bachelor's degree (or equivalent experience)\n3-5+ years of experience\n3+ years experience supporting VIPS\nRequired Skills:\nKnowledge in one or more of the following areas:\nThin Client using Virtual Desktop Infrastructure (VDI) Technology\nExperience and/or knowledgeable with: Windows 11; Windows 10; Citrix; SMS; and SCCM|MECM\nPatch Management (Windows)\nEnd User Hardware\nWorkstations (Thin Client, Thick Clients, Secure Tablets) Monitors, KVM's, Printers, Plotters Print Server Configurations, VOIP phone,\nRemovable Media\nPrint, Fax and Scan Support Services\nMobile Phone, Secure Tablets\nDesktop VTC (DTVC)\nDesktop Image Management\nHome Directory and Profile Support Services\nE-mail Support Services\nSoftware Support Services\nExperience and/or knowledgeable with; Windows 7; Windows 10; Win11 Citrix; SMS; and SCCM,MECM\nExcellent troubleshooting capabilities\nStrong time management skills and ability to work flexible schedules to meet job requirements\nStrong communication skills\nStrong work ethic and attention to detail\nStrong writing skills (consistently document work completed)\nStrong time management skills and ability to work flexible schedules to meet job requirements\nAbility to work independently on projects and/or tasks\nAbility to move and lift computers, printers, monitors, and other hardware\nTeam player and willing to share knowledge and learn from others to ensure team's success\nEnthusiasm and ability to adapt to new and changing technologies\nWhat is ideal?\nIntelligence Community Experience preferred\nWhat you can expect from us\nRecognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses\nYou’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community \nThe expected salary range within the Washington, DC metropolitan area is: $89,000-$110,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.\nBenefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.\nBCore is proud to be an equal opportunity workplace. 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