{"id":2847184,"url":"https://alion.io/job/bcrs-malta-ltd-front-desk-receptionist-admin-assistant","title":"Front Desk Receptionist & Admin Assistant","company":{"id":2154720,"name":"BCRS Malta Ltd","domain":"bcrsmalta.mt","url":"https://alion.io/company/bcrsmalta","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ħal Far, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":34000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-19T09:38:57Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-29T14:23:53Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"We are currently seeking a Front Desk Receptionist & Administration Assistant who will be reporting to the Head of DRS & Business Systems\nReports to: Head of DRS & Business System\nObjectives\nHandling customer queries and complaints received via calls, emails, WhatsApp and social media channels; and ascertaining they are addressed adequately either by addressing the queries directly in the first instance (first level support) or by forwarding them to the concerned department for further assistance (second level support);\nKeeping records of customer complaints through the central ticketing system and ensuring timely resolution of complaints;\nCustomer Assistance and Escalations of issues raised by customers that need urgent addressing;\nOutreach, onboarding and provide support to Scheme Members by calls, emails and also on-site visits as required;\nProvide first-level support in product registrations and placement reports for Importers and Producers;\nAssisting the Logistics Coordinator in matters relating to the Manual Collection Service, from Retail and Catering Establishments including keeping records of bag collection, preparing labels, assist users with the app registration and address any issues that may arise from time to time;\nProviding the necessary support in Office Administration as deemed necessary from time to time;\nCoordinating, together with other stakeholders involved, any visitors to the Plant which may also include educational visits by local schools;\nCoordinating the availability of the Administrative Block facilities such as the Training Room, Meeting Room and Board Room for any meetings that are required to be held;\nOrganising and coordinating Board meetings and Board of Directors visits to the Plant;\nManage office supply stocks and place orders where necessary after obtaining the necessary approval;\nDistribute mail to the staff when received and post any mail as required;\nPersonal assistance to the CEO, Head of DRS & Business Systems of the company;\nMaintain Call Log of visitors.\nQualifications & Requirements\nFluency in both Maltese and English languages is a must\nSolid knowledge of office procedures\nExperience with office management software like MS Office (MS Excel and MS Word, specifically\nStrong organization skills with a problem-solving attitude\nExcellent written and verbal communication skills\nAttention to detail\nPrevious experience in administration and/or customer care is considered an asset.\nTraining\nComprehensive training will be provided to ensure the right candidate is fully equipped to handle all aspects of the 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