{"id":3811986,"url":"https://alion.io/job/bcx-administrator-customer-trainer","title":"Administrator: Customer Trainer","company":{"id":57355,"name":"BCX","domain":"bcx.co.za","url":"https://alion.io/company/bcx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Education","role_family":"Education","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Centurion, South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T14:56:11Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T07:31:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Business unit, Department, Reporting\n\nBusiness unit\nMs Connectivity \n\nDepartment\nTechnology Services \n\nJob grade/level\nOP1\n\nCore Description\nProvide efficient and effective training to customers in the use of a range of Telkom systems, products and services. Provide customer care and support to ensure customer retention and satisfaction in accordance with world class standards\nKey Deliverables / Primary Functions\nProactively interface with other service organizations to ensure timely problem resolution execution of outstanding customer requests.\nCoordinate and schedule training sessions, including logistics, and travelling to client site.\nManage the training calendar to align with company goals.\nMaintain accurate training records and prepare materials.\nHandle training-related inquiries and provide support.\nPrepare reports on training outcomes.Communicate training schedules to management.\n\nEnsure BCX product retention.\nMarket BCX products to customers.\nCore Functional Skills & Capabilities\nProject Management\nCustomer Management\nTime management\nCommunication\nResource Management\nCore Behavioural Competencies\nWorking with people\nDelivering Results & Meeting Customer Expectations\nPlanning & Organising\nDeciding & Initiating Action\nRelating and Networking\nMinimum Qualifications\nNQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or related field\nNQF 4: Grade 12 National Diploma\nAdditional Education -Preferred /Advantage\nExperience\n\nAt least two (2) years of working experience in training coordination or administrative roles, preferably in an IT Environment.\nOR\nAt least four (4) years of working experience in training coordination or administrative roles, preferably in an IT Environment.\n\nCertifications\nProfessional Memberships in Relevant Industry\nLevel of Engagement & Span of Control\nLevel of Engagement - 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