{"id":1800884,"url":"https://alion.io/job/bcx-tech-officer-customer-engineer-dwm","title":"Tech Officer: Customer Engineer (DWM)","company":{"id":57355,"name":"BCX","domain":"bcx.co.za","url":"https://alion.io/company/bcx","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":18000,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":429},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-14T12:47:27Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":13},"description":"Business unit, Department, Reporting\n\nBusiness Unit\nOperate\n\n Department\nDigital Workplace Management (DWM)\n\nJob grade\nOP1\n\nCore Description\nTo provide technical assistance and maintenance of computer systems, logistical support, audio visual equipment’s etc. Provide service activities on company systems, including installation, discontinuance, relocation, diagnosis, emergency repair etc. while minimising equipment downtime and ensuring client satisfaction. Manage Services Administration on Office 365, Mimecast and Backup Solutions. Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents\nKey Deliverables / Primary Functions\nImplement preventative and proactive maintenance, including deploying and maintaining monitoring sets for all clients (Node Device, CPU, DiskSpace, Memory).\nUtilize available software or specialist monitoring tools accurately to maintain awareness and control of hardware and software.\nEngage and liaise with all personnel, including VIP personnel.\nFollow the escalation matrix and keep the customer informed.\nTake ownership of Incidents and Service Requests, ensuring resolution and providing continuous feedback, including the ability to perform root cause analysis and troubleshooting across systems.\nAssist with 1st and 2nd level EUM support, including application and device troubleshooting and support, which is not limited to the support of end-user devices but also encompasses Audio Visual support equipment.\nUtilize approved remote management tools to provide remote support for end-user devices, addressing application and device troubleshooting and support.\nCore Functional Skills & Capabilities\nHardware/Software Installation and management\nCustomer Orientation\nHardware Troubleshooting\nProblem solving\nCore Behavioural Competencies\nJob Match\nCoping with pressures & setbacks\nDelivering Results & Meeting customer expectations\nPresenting and Communicating information\nWorking with people\nMinimum Qualifications\nNQF 4: Grade 12 National Diploma\nAdditional Education -Preferred /Advantage\nNQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology\nExperience\n2 years’ experience in IT end user support with an understanding of SLA call management on different service desks.\nCertifications\nA+\nN+\nCertification in ITIL Service Management and Service Delivery modules\nICT International Certifications in Back Office and/or Networking (such as CCNA/E, MCSA/E)\nHP, Dell, Lenovo, Mustek products will be advantageous\nProfessional Memberships in Relevant Industry\nLevel of Engagement & Span of Control\nEngagement will all levels within the organisation, internal and external to the business.\nSpecial Requirements / Employment Condition\nDrivers Licence and Reliable Vehicle - 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