{"id":3367743,"url":"https://alion.io/job/bd-analyst-contract-operations-customer-contract-administration","title":"Analyst, Contract Operations - Customer Contract Administration","company":{"id":1821,"name":"BD","domain":"bd.com","url":"https://alion.io/company/bd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":43,"ghost_share":0,"stale_share":0.581,"repost_share":0.047,"time_to_fill_p50_days":31,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Franklin Lakes, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36,"max":58,"currency":"USD","period":"hour","gross":null,"usd_annual":116000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-27T23:49:15Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T09:13:46Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are the people who give possibilities purpose\nBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.\n\nJob Description\nAccountabilities:\nReporting to the Manager of Contract Operations, the Analyst is responsible for supporting BD’s price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. This includes a broad range of agreement types such as custom, courtesy, self-distributor, and non-GPO contracts. The Analyst will oversee commercial consumable sales contracts across all U.S. business segments, ensuring accurate and timely implementation to support business objectives.\nKey Responsibilities\nEnsure accurate execution of letter of commitments (LOC), customer set-up and maintenance (CS&M), group purchasing organization (GPO) group transitions and local contracts for new and renewal agreements.\nServe as a key point of contact for internal and external inquiries related to pricing activation and membership.\nCollaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.\nSupport enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities.\nEnsure alignment of external partners and customers with BD’s strategic objectives.\nEssential Responsibilities\nEfficiently manage and resolve a high volume of external and internal inquiries. Leverage automation and reporting tools to research and respond promptly to stakeholder needs. Facilitate and lead internal and external calls to address and resolve stakeholder requests quickly and effectively.\nUnderstand and support BD’s business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests. Own and drive performance against key metrics, KPIs, SLAs, and Individual Impact goals aligned with organizational strategy. Manage price activation transitions ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members.\nEfficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes. Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions.\nMaintain centralized documentation of membership-related pricing exceptions in contracting playbooks. Communicate time-sensitive membership exceptions to relevant cross-functional teams to ensure downstream process alignment and mitigate financial risks.\nIdentify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools. Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.\nServe as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS&M, and GPO group transition process. Collaborate with distributor partners on contract loading processes and testing.\nPartner with Business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes to drive sustainable results. Identify and implement opportunities to improve the overall customer experience through process and service enhancements.\nWork with varying teams to address contract execution activities impacting pricing accuracy. Participate in distributor calls as needed to resolve related issues.\nQualifications:\nBachelor’s degree (BA/BS) or equivalent professional experience (required).\n1-3 years of experience in commercial contract operations or related fields.\nStrong Excel skills, including the ability to manipulate large datasets and extract insights. Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView.\nFamiliarity with ERP systems including SAP, Vistex, and JDE (preferred).\nKey Competencies\nExcellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.\nProven ability to build and maintain strong cross-functional relationships across internal and external stakeholders.\nStrong problem-solving skills with sound business acumen and attention to detail.\nDemonstrates a growth mindset and a commitment to continuous improvement, innovation, and driving value.\nHighly organized with the ability to manage multiple priorities effectively. Proven track record of meeting or exceeding key performance metrics.\nAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.\nFor certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.\nAt BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:\nAnnual Bonus\nHealth and Well-being Benefits\nMedical coverage \nHealth Savings Accounts \nFlexible Spending Accounts \nDental coverage \nVision coverage \nHospital Care Insurance \nCritical Illness Insurance \nAccidental Injury Insurance \nLife and AD&D insurance \nShort-term disability coverage \nLong-term disability insurance \nLong-term care with life insurance \nOther Well-being Resources\nAnxiety management program \nWellness incentives \nSleep improvement program \nDiabetes management program \nVirtual physical therapy \nEmotional/mental health support programs \nWeight management programs \nGastrointestinal health program \nSubstance use management program \nMusculoskeletal surgery, cancer treatment, and bariatric surgery benefit \nRetirement and Financial Well-being\nBD 401(k) Plan \nBD Deferred Compensation and Restoration Plan \n529 College Savings Plan \nFinancial counseling \nBaxter Credit Union (BCU) \nDaily Pay \nCollege financial aid and application guidance\nLife Balance Programs\nPaid time off (PTO), including all required State leaves \nEducational assistance/tuition reimbursement \nMetLife Legal Plan \nGroup auto and home insurance \nPet insurance \nCommuter benefits \nDiscounts on products and services \nAcademic Achievement Scholarship \nService Recognition Awards \nEmployer matching donation \nWorkplace accommodations \nOther Life Balance Programs\nAdoption assistance \nBackup day care and eldercare \nSupport for neurodivergent adults, children, and caregivers \nCaregiving assistance for elderly and special needs individuals \nEmployee Assistance Program (EAP) \nPaid Parental Leave \nSupport for fertility, birthing, postpartum, and age-related hormonal changes \nLeave Programs\nBereavement leaves \nMilitary leave \nPersonal leave \nFamily and Medical Leave (FML) \nJury and Witness Duty Leave \nWhy Join Us?\nTo find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.\nWe believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.\nTo learn more about BD visit https://bd.com/careers.\nBecton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.\nRequired Skills\nAdaptability, Collaboration, Contract Execution, Contract Pricing, Customer Service, Microsoft Excel, Salesforce (Software), Sales Support, Time ManagementOptional Skills\n.\nPrimary Work Location\nUSA NJ - Franklin LakesAdditional Locations\nWork Shift\n\nAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.\nBenefits may include:\nHealth & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs.\nRetirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.\nWork-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs.\nLeave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave.\nAdditional details regarding benefits and well-being programs can be found in Our Commitment to You.\nOur salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed\nOur pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.\nSalary Range Information\n$36.80 - $58.90 USD Hourly","description_format":"text","description_chars":11111,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-10-27T23:49:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":116000,"is_top_pay":true},"html_url":"https://alion.io/job/bd-analyst-contract-operations-customer-contract-administration","json_url":"https://alion.io/job/bd-analyst-contract-operations-customer-contract-administration.json","meta":{"generated_at":"2026-10-30T10:19:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14829,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821},"rest":"https://alion.io/mcp/rest/get_company?id=1821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbd-analyst-contract-operations-customer-contract-administration"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbd-analyst-contract-operations-customer-contract-administration"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbd-analyst-contract-operations-customer-contract-administration"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bd-analyst-contract-operations-customer-contract-administration\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbd-analyst-contract-operations-customer-contract-administration"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3367743}},{"tool":"search_jobs","arguments":{"company":"bd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3367743},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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