{"id":2230797,"url":"https://alion.io/job/bd-director-service-engineering-pharmacy-automation","title":"Director, Service Engineering - Pharmacy Automation","company":{"id":1821,"name":"BD","domain":"bd.com","url":"https://alion.io/company/bd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":40,"ghost_share":0,"stale_share":0.55,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":162000,"max_usd":304000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2576},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T11:06:24Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"We are the people who give possibilities purpose\nBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.\n\nJob Description\nBusiness Segment\nConnected Care\nBusiness Unit\nPharmacy Automation\nJob Family Group\nProfessional Services Group\nJob Family\nProfessional Services\nJob Profile\n6\nJob Title\nDirector, Service Engineering\nBusiness Title\nTBD\nTrack / Level\nTBD\nSummary\nThe Director of Service Engineering provides strategic leadership and operational oversight for the Service Engineering function within Global Customer Services (GCS). This role is accountable for ensuring the serviceability, readiness, and lifecycle optimization of products and solutions within the Pharmacy Automation p latform. The incumbent will drive innovation in service design, technical education strategies, and documentation standards, while fostering strong collaboration with R&D and cross-functional teams to deliver exceptional customer value and operational excellence.\nPlatforms:\nEssential Duties & Responsibilities\n1. Serviceability Engineering\nDefine and implement serviceability requirements in partnership with R&D, ensuring alignment with product development objectives.\nLead problem management and continuous product improvement through structured change requests and proactive issue resolution.\nGuarantee diagnosability, repairability, updateability, and usability across all products and solutions.\n2. New Product Launch & Service Readiness\nDirect the development and execution of field service strategies for new product introductions.\nOversee comprehensive service lifecycle planning, including definition, creation, monitoring, and problem management processes.\nEnsure the accuracy and accessibility of technical documentation and knowledge bases for all service offerings.\n3. Lifecycle Management & Product Updates\nUtilize field signals and installed base data to justify cross functional resources to enable design & reliability improvements, system and process upgrades and cost out programs.\nDefine and maintain standards for field-replaceable service parts to optimize operational efficiency.\nLead update management processes, including preparation of instructions, implementation oversight, and KPI ownership.\n4. Collaboration\nRepresent Service Engineering on Platform leadership teams and ensure organization is set up to effectively engage within portfolio core teams,\nChampion an agile, collaborative working model and serves as a role model for the Global Customer Services Operating Model.\n5. People Leadership\nProvide leadership to a global organization, fostering a culture of accountability, collaboration, and high performance aligned with the GCS strategy.\nEngage, inspire, and develop diverse leaders and teams through clear communication, coaching, and succession planning to build organizational capability and resilience.\nChampion employee engagement initiatives, ensuring alignment with company values and driving a positive, innovative work environment across all regions.\nQualifications\nBA or BS in Business Administration, Marketing, Engineering, Information Technology, or related field, or equivalent additional relevant experience\nMinimum of 8 years of experience in medical device or equivalent.\nExcellent organizational and time management skills, with the ability to prioritize tasks and handle multiple projects simultaneously.\nExceptional communication and interpersonal skills, both written and verbal.\nAbility to collaborate effectively with diverse teams, build trust, and influence others.\nProficiency in Microsoft Office Suite and other relevant software applications.\nTravel may be required as part of this role.\nLean Six Sigma experience, or similar CI improvement methodologies preferred\nExpertise in serviceability engineering (diagnosability, repairability, updateability)\nLifecycle planning and cost optimization\nTechnical documentation and knowledge management\nAdvanced problem management and solution development\nInnovation in service design and delivery\nIntercultural awareness and effective communication\nBD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by law.\nWhy Join Us?\nTo find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.\nWe believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.\nTo learn more about BD visit https://bd.com/careers.\nBecton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.\nRequired Skills\nOptional Skills\n.\nPrimary Work Location\nUSA NC - Durham - Roche DriveAdditional Locations\nWork Shift","description_format":"text","description_chars":5829,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical & Healthcare Robotics","Sales & Marketing","Property Development","Lead Generation"],"lifecycle":[{"event":"open","at":"2026-10-10T20:18:17Z"}],"visa":[],"liveness":{"score":56,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":0.9,"age_days":14,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/bd-director-service-engineering-pharmacy-automation","json_url":"https://alion.io/job/bd-director-service-engineering-pharmacy-automation.json","meta":{"generated_at":"2026-10-20T14:21:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16111,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821},"rest":"https://alion.io/mcp/rest/get_company?id=1821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbd-director-service-engineering-pharmacy-automation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbd-director-service-engineering-pharmacy-automation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbd-director-service-engineering-pharmacy-automation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bd-director-service-engineering-pharmacy-automation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbd-director-service-engineering-pharmacy-automation"}]}