{"id":3646126,"url":"https://alion.io/job/bd-field-service-engineer-field-based-frederick-md","title":"Field Service Engineer (Field Based) Frederick, MD","company":{"id":1821,"name":"BD","domain":"bd.com","url":"https://alion.io/company/bd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":45,"ghost_share":0,"stale_share":0.489,"repost_share":0.067,"time_to_fill_p50_days":32,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T22:54:30Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T12:51:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are the people who give possibilities purpose\nBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.\n\nJob Description\nAre you looking for your next career opportunity?\nBD Parata is seeking a Field Support Engineer based in the Frederick, MD regional area. In this highly visible, customer-facing role, you will provide technical service and support for BD Parata's suite of pharmacy automation products. You will travel throughout the assigned territory, serving as the primary technical resource for customers while helping maximize equipment performance, reliability, and uptime.\nThis position is ideal for individuals who enjoy troubleshooting complex electromechanical systems, working independently, and delivering exceptional customer service.\nFor more information on BD Parata Pharmacy Automation products, visit: https://parata.com\nKey Responsibilities\nDeliver exceptional customer service and technical support at customer locations.\nTroubleshoot, diagnose, repair, and maintain pharmacy automation equipment, software, and network-connected systems.\nPerform preventive maintenance and proactive service activities to maximize system performance and uptime.\nTrain customers on equipment operation, best practices, and routine maintenance procedures.\nRespond to service requests within established service-level agreements (SLAs).\nCollaborate with regional and national service teams to resolve complex technical issues.\nSupport installation and implementation activities for new automation systems as needed.\nAccurately document service activities, findings, and resolutions using Salesforce Field Service Lightning.\nProvide product feedback and field insights to management and engineering teams to support continuous improvement.\nTravel throughout the assigned territory, including occasional overnight travel.\nParticipate in on-call, weekend, holiday, and overtime coverage as business needs require.\nMinimum Qualifications\nHigh School Diploma or GED with 3+ years of experience in field service, technical support, maintenance, automation, military technical service, or a related technical field.\nStrong troubleshooting skills involving mechanical, electrical, computer, and networking systems.\nProficiency with Microsoft Windows operating systems and Microsoft Office applications.\nWorking knowledge of networking fundamentals, including routers, switches, IP connectivity, and network diagnostics.\nExperience configuring, maintaining, or supporting computer hardware and software environments.\nStrong mechanical aptitude with the ability to diagnose, repair, disassemble, and reassemble complex electromechanical equipment.\nValid driver's license and ability to travel extensively throughout the territory.\nPreferred Qualifications\nAssociate's degree or equivalent experience in a STEM, technical, or engineering-related field.\nExperience supporting healthcare technology, laboratory systems, robotics, automation, industrial equipment, or other complex electromechanical systems.\nPrior customer-facing technical service experience.\nCandidates with military electronics, biomedical equipment, industrial maintenance, robotics service, field service engineering, automation, or pharmacy automation experience are strongly encouraged to apply.\nWork Environment and Physical Demands\nWork is performed primarily in pharmacy and healthcare environments.\nFrequent standing, walking, bending, lifting, and maneuvering equipment is required.\nAbility to lift, carry, push, or pull up to 50 pounds frequently and up to 100 pounds occasionally.\nAbility to stand for extended periods during service, maintenance, and installation activities.\nDaily vehicle travel throughout the assigned territory is required, with occasional air travel as needed.\nAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.\nFor certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.\nWhy Join Us?\nTo find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.\nWe believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.\nTo learn more about BD visit https://bd.com/careers.\nBecton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.\nRequired Skills\nOptional Skills\n.\nPrimary Work Location\nUSA NC - Durham - Roche DriveAdditional Locations\nWork Shift\nNA (United States of America)\n\nAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.\nBenefits may include:\nHealth & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs.\nRetirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.\nWork-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs.\nLeave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave.\nAdditional details regarding benefits and well-being programs can be found in Our Commitment to You.\nOur salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed\nOur pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.\nSalary Range Information\n$25.50 - $40.80 USD Hourly","description_format":"text","description_chars":8019,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-11-02T22:54:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/bd-field-service-engineer-field-based-frederick-md","json_url":"https://alion.io/job/bd-field-service-engineer-field-based-frederick-md.json","meta":{"generated_at":"2026-11-05T16:05:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21078,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821},"rest":"https://alion.io/mcp/rest/get_company?id=1821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbd-field-service-engineer-field-based-frederick-md"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbd-field-service-engineer-field-based-frederick-md"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbd-field-service-engineer-field-based-frederick-md"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bd-field-service-engineer-field-based-frederick-md\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbd-field-service-engineer-field-based-frederick-md"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3646126}},{"tool":"search_jobs","arguments":{"company":"bd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3646126},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}