{"id":350981,"url":"https://alion.io/job/bd-field-service-engineer-myrtle-beach","title":"Field Service Engineer (Myrtle Beach or Florence)","company":{"id":1821,"name":"BD","domain":"bd.com","url":"https://alion.io/company/bd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":45,"ghost_share":0,"stale_share":0.533,"repost_share":0.067,"time_to_fill_p50_days":31,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Diego, United States","Charleston, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":45,"currency":"USD","period":"hour","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T21:13:59Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":74},"description":"We are the people who give possibilities purpose\nBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.\n\nJob Description\nThe BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at:\nPharmacy Automation Solutions | Pyxis\nOur goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross-functional teams within our Global Customer Service organization to understand and be sensitive to our customers and business needs from end to end.\nAt BD, our values are simple….\nWe do what is right\nWe thrive on innovation and demand quality\nWe are all accountable\nWe learn and improve every day\nWe help each other be great\nWith more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories. Our quality policy is straightforward….”We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer focused continuous improvement and by maintaining an effective quality system which complies with regulatory requirements.\" Tom Polen, President and Chief Executive Officer.\nThe Field Service Engineer is a field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. Overnight travel is possible based on needs of the business. A valid driver’s license is required. On call coverage hours may change based on needs of the territory. Up to 25% overnight travel is required.\nSummary:\nThe BD Pyxis Field Service Engineer provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships\n*Work Schedule Monday to Friday 8-5. After-Hours rotation on weekends and evenings is a requirement of the role. After-Hours coverage hours may change based on needs of territory. Prior 24x7 after hours experience is preferred.\nResponsibilities of a Field Service Engineer\nTechnical Support & Troubleshooting\nProvide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.\nRespond to, evaluate, prioritize, and resolve work orders within service-level expectations.\nDiagnose and repair proprietary hardware and software components with full case ownership.\nIndependently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.\nSupport government accounts requiring eligibility for a CAC (Common Access Card).\nField Services & Preventive Maintenance\nExecute preventive maintenance programs to ensure system reliability and uptime.\nPerform installations, in-servicing, repairs, calibrations, and general technical support.\nMaintain accurate inventory of spare parts in accordance with company policy.\nProperly maintain company-issued assets including vehicle, tools, and equipment.\nCustomer Communication & Relationship Management\nBuild positive customer relationships through professional communication and timely support.\nDocument service activities, expenses, and time logs accurately using approved tools.\nPartner with Sales and Implementation teams to support deployments and customer experience.\nCompliance, Documentation & Quality\nFollow service procedures including complaint handling and Medical Device Reporting.\nEnsure all service documentation meets regulatory and corporate requirements.\nUphold company safety policies, quality expectations, and operational standards.\nTraining & Professional Development\nParticipate in ongoing training to expand technical knowledge of BD product lines.\nAttend manager-approved seminars, training sessions, and development programs.\nStay informed on emerging technologies, best practices, and system updates.\nTeamwork & Collaboration\nWork independently and collaboratively to meet service goals and commitments.\nSupport leadership with escalations, advanced troubleshooting, and case resolution.\nContribute to preventive service culture through shared insights and proactive support.\nRequired Qualifications\nHigh school diploma, GED, or similar required.\nSkills & Experience\n1-3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.\nStrong troubleshooting, diagnostic, and problem-solving skills.\nExcellent communication, customer service, and documentation abilities.\nMay be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include completion of background investigations and obtaining required identification credentials or security badges.\nAbility to work independently, handle multiple priorities, and travel as required.\nRemote and on-site technical support for automated dispensing systems.\nWork-order evaluation, prioritization, and resolution.\nDiagnosis and repair of hardware/software components.\nPreventive maintenance, installations, repairs, and calibrations.\nInventory management and adherence to company policy.\nProfessional customer communication and relationship development.\nAccurate service documentation including expenses and time tracking.\nCompliance with MDR and service procedures.\nIndependent and team-based work performance.\nAdditional Preferred Qualifications\nAssociate degree in a related field or 3+ years of Field Service or Technical Support experience.\n24×7 on-call service experience preferred.\nMedical or electromechanical device repair experience required.\nCompTIA A+ Certification or equivalent preferred.\nMechanical aptitude with ability to disassemble/reassemble complex systems.\nProficiency with Windows OS, networking, and diagnostic instruments.\nAbility to operate powered and manual hand tools.\nAbility to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.\nAbility to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods.\nValid driver’s license and ability to meet company driving requirements.\nDaily car travel required, with occasional air travel and overnight stays.\nAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.\nFor certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.\nWhy Join Us?\nTo find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.\nWe believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.\nTo learn more about BD visithttps://bd.com/careers.\nBecton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.\nRequired Skills\nOptional Skills\n.\nPrimary Work Location\nUSA CA - San Diego Bldg A&BAdditional Locations\nWork Shift\n\nAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.\nBenefits may include:\nHealth & Well-being: Medical, dental, vision, health savings and flexible spending accounts, life and disability insurance, wellness resources, mental health support, and disease management programs.\nRetirement & Financial Well-being: 401(k), deferred compensation programs, financial counseling, DailyPay, and educational savings resources.\nWork-Life Balance & Family Support: Paid time off, company holidays, educational assistance, parental leave, adoption assistance, backup care, caregiving support, employee assistance programs, commuter benefits, pet insurance, legal services, and associate discount programs.\nLeave Programs: Bereavement, military, personal, family and medical leave, and jury duty leave.\nAdditional details regarding benefits and well-being programs can be found in Our Commitment to You.\nOur salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed\nOur pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.\nSalary Range Information\n$28.20 - $45.10 USD Hourly","description_format":"text","description_chars":11334,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-09-05T18:56:43Z"},{"event":"close","at":"2026-10-25T12:16:53Z"},{"event":"reopen","at":"2026-10-30T22:56:56Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.229,"p_room":0.28,"age_days":74,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":true},"html_url":"https://alion.io/job/bd-field-service-engineer-myrtle-beach","json_url":"https://alion.io/job/bd-field-service-engineer-myrtle-beach.json","meta":{"generated_at":"2026-11-02T03:13:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4832,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821},"rest":"https://alion.io/mcp/rest/get_company?id=1821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbd-field-service-engineer-myrtle-beach"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbd-field-service-engineer-myrtle-beach"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbd-field-service-engineer-myrtle-beach"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bd-field-service-engineer-myrtle-beach\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbd-field-service-engineer-myrtle-beach"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":350981}},{"tool":"search_jobs","arguments":{"company":"bd.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":350981},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}