{"id":4170113,"url":"https://alion.io/job/bd-rowa-cmd-process-manager-commercial","title":"CMD & Process Manager - Commercial","company":{"id":1811483,"name":"BD ROWA","domain":"rowa.de","url":"https://alion.io/company/rowa-de","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heidelberg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":84400,"max":null,"currency":"EUR","period":"year","gross":null,"usd_annual":93675},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Master Data Management","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-11-12T14:30:29Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-14T03:17:08Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We are the people who give possibilities purpose\nBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.\nJob Description\nReady to take the next step in your career?\nWe value our talented associates and strive to provide development opportunities to our own colleagues whenever possible before recruiting external talent for open positions. If you feel this opportunity is right for you, we encourage you to apply!\nOur people make all the difference in our success.\nAs part of the GBS Quote-to-Cash (QTC) organization, the Customer Master Data (CMD) & Process Manager - Commercial is responsible for ensuring high-quality CMD and effective commercial process governance across EMEA. This role serves as a key link between QTC process owners, master data teams, commercial teams, and enabling functions to drive data integrity, process standardization, compliance, and continuous improvement. By leading initiatives in data quality, process optimization, governance, simplification, and digital transformation, the role enables efficient sales, order management, invoicing, and revenue recognition while supporting business growth and operational excellence.\nKey Responsibilities:\n1. Commercial Customer Master Data Management\nManage customer master data flows, impacting commercial processes end-to-end including customer creation, maintenance, hierarchy management, and related workflows.\nDrive data standardization and simplification across regions and business units.\nAssess the impact of data changes on upstream and downstream business processes and systems.\nFacilitate alignment between business stakeholders, process owners, and system teams.\n2. Continuous Improvement & Transformation of Commercial CMD\nLead strategic initiatives focused on improving data quality, operational efficiency, and user experience.\nIdentify opportunities for automation, harmonization, and process optimization.\nSupport business transformation programs, system implementations, and integration projects.\nDevelop sustainable solutions that reduce complexity and improve long-term governance.\n3. Stakeholder Management\nAct as the primary point of contact between commercial functions, master data teams, IT, customer service, and other key stakeholders.\nInfluence decision-making through data-driven recommendations and business case development.\nFacilitate governance forums, working groups, and cross-functional workshops.\nDrive adoption of new processes, tools, and ways of working.\n4. Reporting & Performance Management Commercial CMD\nEstablish and monitor relevant data quality and process performance metrics.\nCreate dashboards, reports, and executive summaries for leadership.\nIdentify trends, risks, and improvement opportunities through data analysis.\nProvide regular updates to leadership teams and governance bodies.\n5. Customer Master Data Stewardship Support\nSupport the CMD Owner in leading the CMD Steward community and executing the CMD strategy across the commercial organization.\nAct as an operational partner to CMD Stewards by providing expert guidance, training, and escalation support for CMD governance, standards, and processes.\nFoster collaboration, knowledge sharing, and consistent implementation of best practices across the steward network to strengthen data quality, compliance, and business value.\nEducation:\nBachelor’s degree or equivalent experience in Business Administration, Information Systems, Finance, or a related field.\nMaster’s degree preferred.\nExperience:\nSignificant experience in Customer Master Data, Commercial Operations, Business Process Management, or related functions.\nDemonstrated experience driving process improvement and governance initiatives.\nExperience working in complex, matrixed, and global organizations.\nStrong understanding of customer lifecycle processes and commercial operations.\nTechnical Skills\nExperience with ERP platforms such as SAP.\nKnowledge of CRM solutions such as Salesforce.\nStrong analytical skills with experience using reporting and visualization tools.\nAdvanced proficiency in Excel and data analysis tools.\nLeadership & Behavioral Competencies\nStrategic thinker with strong problem-solving capabilities.\nExcellent stakeholder management and influencing skills.\nAbility to lead cross-functional initiatives without direct authority.\nStrong communication and presentation skills.\nResults-oriented with a continuous improvement mindset.\nAbility to navigate ambiguity and drive organizational change.\nPreferred Experience\nCustomer Master Data governance within a multinational environment.\nCommercial Excellence, Order-to-Cash (O2C), or Quote-to-Cash (QTC) processes.\nData governance frameworks and master data management practices.\nProject management and change management experience.\nRequired Skills\nStrong experience in Customer Master Data, Commercial Operations, Commercial Excellence and/or Business Process\nManagement\nStrong understanding of customer lifecycle and commercial processes\nDemonstrated experience with process improvement, standardization and governance\nStrong analytical and problem-solving skills\nAdvanced Excel and data analysis capabilities\nExperience with CRM systems, ideally Salesforce\nStrong stakeholder management and influencing skills\nAbility to translate commercial/business requirements into processes, data requirements and sustainable solutions\nAbility to lead cross-functional initiatives without direct authority\nStrong communication and presentation skills\nExperience working in a complex, matrixed, international organization\nAbility to navigate ambiguity and support business/process transformation\nPreferred / Optional Skills\nDirect experience in Customer Master Data governance\nExperience with customer hierarchies, segmentation or commercial customer structures\nExperience in Commercial Excellence, O2C or QTC\nKnowledge of data governance / Master Data Management frameworks\nExperience with reporting, dashboards and visualization tools\nProject management and/or change management experience\nExperience with automation, system implementations and integration projects\nExperience working with or supporting a data steward network\nWe are the makers of possible\nBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it is no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.\nWhy join us?\nA career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape BD’s evolution while making a meaningful impact.\nTo find purpose in the possibilities, we need people who can see the bigger picture and understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you will discover a culture where you can learn, grow, and thrive-and find satisfaction in doing your part to make the world a better place.\nBecome a maker of possible with us!\nAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving-skills that are essential in the fast-paced healthcare industry. For most roles, we require a minimum of four days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements as indicated in the relevant job posting.\nBecton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.\nWhy Join Us?\nTo find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.\nWe believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.\nTo learn more about BD visithttps://bd.com/careers.\nBecton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.\nRequired Skills\nOptional Skills\n.\nPrimary Work Location\nDEU Heidelberg - TullastrasseAdditional Locations\nWork Shift\nAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under \" Our Commitment to You.\"\nOur salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.\nOur pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.\nSalary Range Information\n€84,400.00 - €128,725.00 EUR Annual","description_format":"text","description_chars":10853,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmacies","Medical Supplies & Consumables"],"lifecycle":[{"event":"open","at":"2026-11-12T14:30:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":32,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":93675,"is_top_pay":false},"html_url":"https://alion.io/job/bd-rowa-cmd-process-manager-commercial","json_url":"https://alion.io/job/bd-rowa-cmd-process-manager-commercial.json","meta":{"generated_at":"2026-11-14T13:33:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13892,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1811483},"rest":"https://alion.io/mcp/rest/get_company?id=1811483"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbd-rowa-cmd-process-manager-commercial"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbd-rowa-cmd-process-manager-commercial"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbd-rowa-cmd-process-manager-commercial"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bd-rowa-cmd-process-manager-commercial\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbd-rowa-cmd-process-manager-commercial"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4170113}},{"tool":"search_jobs","arguments":{"company":"rowa.de","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4170113},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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