{"id":2883095,"url":"https://alion.io/job/bd-rowa-customer-service-representative-wmd","title":"Customer Service Representative (w/m/d)","company":{"id":1811483,"name":"BD ROWA","domain":"rowa.de","url":"https://alion.io/company/rowa-de","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Heidelberg, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":39900,"max":60825,"currency":"EUR","period":"year","gross":null,"usd_annual":68216},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-19T23:23:36Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T00:03:35Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are the people who give possibilities purpose\nBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.\nJob Description\nVerantwortlichkeiten\nKundenkommunikation\nBearbeitung von Kundenanfragen über Telefon, E-Mail, Chat und Kundenportale\nZentraler Ansprechpartner für Kunden, Vertriebspartner und interne BD-Abteilungen\nBestell- und Liefermanagement\nPrüfung, Erfassung und Koordination von Kundenaufträgen\nÜberwachung von Lieferterminen, Produktverfügbarkeit und SLA-Einhaltung\nManagement von Lieferrückständen sowie proaktive Kundeninformation\nBearbeitung und Eskalation dringender bzw. kritischer Bestellungen\nZusammenarbeit mit externen Dienstleistern, Logistikpartnern und Planungsteams\nAdministrative und operative Aufgaben\nBearbeitung von Reklamationen, Retouren und Gutschriften\nNachverfolgung und Eskalation kritischer Sendungen und Transportprobleme\nZusammenarbeit mit Finance bei Zahlungs- und Klärungsfällen\nReporting & Kontinuierliche Verbesserung\nErstellung von Reports, Analysen und Präsentationen\nMitarbeit an Kundenserviceprojekten und Prozessoptimierungen\nUnterstützung bei Qualitäts-, Compliance- und Reklamationsprozessen\nBevorzugte Anforderungen\nAusbildung & Erfahrung\nKaufmännische Ausbildung oder vergleichbare Qualifikation\nErfahrung im Kundenservice\nKenntnisse des Gesundheitswesens von Vorteil\nFachliche Kompetenzen\nFließende Deutschkenntnisse sowie Englischkenntnisse auf mindestens B2-Niveau\nErfahrung im telefonischen und schriftlichen Kundenkontakt\nGute SAP- und MS-Office-Kenntnisse\nErfahrung mit ERP-/Datenbanksystemen; Salesforce von Vorteil\nPersönliche Kompetenzen\nKunden- und lösungsorientierte Denkweise\nStrukturierte, zielorientierte und sorgfältige Arbeitsweise\nAusgeprägte Kommunikations- und Teamfähigkeit\nHohe Problemlösungskompetenz sowie Lernbereitschaft und Eigeninitiative\nWhy Join Us?\nTo find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.\nWe believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.\nTo learn more about BD visithttps://bd.com/careers.\nBecton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.\nRequired Skills\nOptional Skills\n.\nPrimary Work Location\nDEU Heidelberg - TullastrasseAdditional Locations\nWork Shift\nAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under \" Our Commitment to You.\"\nOur salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.\nOur pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. 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