{"id":2897267,"url":"https://alion.io/job/bd-technical-support-specialist-2","title":"Technical Support Specialist 2","company":{"id":1821,"name":"BD","domain":"bd.com","url":"https://alion.io/company/bd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":40,"ghost_share":0,"stale_share":0.55,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States","Washington, United States","New York, United States","Columbia, United States","Wilmington, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":51,"currency":"USD","period":"hour","gross":null,"usd_annual":102000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"MS SQL","optional":false},{"name":"SQL","optional":false},{"name":"SSIS","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T07:00:32Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are the people who give possibilities purpose\nBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.\n\nJob Description\n** This position is a limited-term assignment and is anticipated to last approximately through June 2028. This opportunity includes benefits such as (medical, health, dental, 401k). Eligibility for these benefits will be based on the eligibility requirements as determined by the BD Total Rewards policy **\nPurpose\nThe purpose of the Technical Support Specialist 2 (TSS-2) is to assist in resolving complex, time-sensitive, and high-risk issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians, in a timely and professional manner. Each TSS-2 is expected to understand the Medstation systems from the server to the station, as well as any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, fostering open communication, driving team and cross-functional collaboration, and empowering our TSS-2 to take calculated risks and continuously improve our culture, processes, and service.\nThis role is exclusively designated to provide CSC support to internal peers related to the upgrade and implementation of ES 1.1x.\nCollaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.\nEnsure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.\nOperate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.\nMaintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.\nResponsibilities\nCustomer Service Support\nService Orientation, Initiative, & Quality\nApplies knowledge of support service operations to answer inbound calls, callbacks, and escalations on the 1.1x Channel\nActs with customers in mind when choosing and utilizing Phone and/or Email communication channels\nDemonstrates effective use of phone and email for communication channel\nAdapts the content, tone, style, and form to suit the needs of the reader, the subject, and the purpose of the communication by use of clear and succinct information when documenting case notes. Ability to understand and communicate complex technical systems to a non-technical audience\nLooks toward the broadest possible view of cases to resolve new/recurring/ongoing technical incidents\nAbility to identify trends in case work\nMaintaining high levels of data quality and integrity (Salesforce)\nMaintains an open, approachable manner and treats others fairly and respectfully. Preserves others’ self-confidence and dignity, and shows regard for their opinions\nProvides progress updates to the customer. Seeks customer feedback and ensures needs have been fully met\nAccountable\nTakes action, prioritizes, and accurately assesses personal case management to ensure a high-quality customer experience\nExcellent time management skills with the ability to manage multiple cases simultaneously\nFollows and redirects others towards process checklists & collaboration process\nDemonstrate understanding of Customer Education (clinical and technical) and encourage others to continue learning\nAddresses issues in an open, constructive, and professional manner and persuades others to approach issues in the same manner\nDisplays a positive attitude about the work to be done, co-workers, customers, management, and employer policies\nAsks for and uses feedback to improve performance. Seeks and acquires new competencies, work methods, ideas, and information that will improve one's efficiency and effectiveness on the job\nProven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations\nProblem Solving / Decision Making\nApplies rigorous logic and methods to participate and lead the team's issue resolution activities\nAccurately assesses priority level with limited to no guidance\nRemains open to many approaches to address needs or resolve issues. Seeks suggestions from other parties\nTechnical\nIntermediate understanding of BD products and how GTS and Field Service support them in our customers' environments\nUnderstanding of how BD products enhance and interact with the pharmacy workflow\nWorking knowledge of Windows OS & hospital IT environments\nAbility to identify issue-trends and use available tools, resources, and team collaboration to troubleshoot customer issues\nAdministrative/Other\nAdhere to assigned work schedules, call schedules, and attendance expectations\nComplete all required training within established deadlines\nConsistently demonstrate performance and behaviors that positively contribute to team and organizational goals, KPIs, and SLAs, including but not limited to timely case resolution and closure, accurate documentation, and comprehensive case notes\nEmbrace a growth mindset by continuously developing skills, supporting the success of others, and modeling BD Way behaviors and values in daily interactions and execution\nPerform other duties and responsibilities as assigned\nTraining\nCombination of eLearning training and shadowing, followed by on-the-job training\nEducation:\nBachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience \nExperience:\nMicrosoft SQL experience (2+ years)\nMust be able to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.\nSSIS (SQL Job) exposure/experience\nSQL Reporting Services\nAbility to communicate technical solutions/recommendations to a non-technical audience\nWindows Server (2008+) and Desktop Administration (Win7+)\nNetworking topology, terminology, commands \nIIS and Web Application Administration\nGroup Policies Terminology and Administration\nActive Directory Administration\nVMWare Terminology and Administration\nInstalling peripherals (Scanners, Printers...)\nCompTIA A+ or N+ preferred\nApplication Installation and Troubleshooting\nDNS\nDHCP\nLAN/WAN\nTelnet\nPorts (Networking/OS)\nUnderstanding of XML language (1+ years)\nAbility to review application and OS logs (2+ years)\nWireshark (1+ Years)\nPhysical/Mental Requirements:\nFlexible in working hours to meet the needs of the remediation team/schedule\nRemote position working from home office\nAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.\nFor certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.\nWhy Join Us?\nTo find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.\nWe believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.\nTo learn more about BD visit https://bd.com/careers.\nBecton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.\nRequired Skills\nOptional Skills\n.\nPrimary Work Location\nUSA TX - San AntonioAdditional Locations\nUSA CA - San Diego Bldg A&BWork Shift\nNA (United States of America)\n\nAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under \" Our Commitment to You.\"\nOur salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.\nOur pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.\nSalary Range Information\n$32.10 - $51.30 USD Hourly","description_format":"text","description_chars":9831,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Surgical Instruments & Devices","Health & Medical Electronics"],"lifecycle":[{"event":"open","at":"2026-10-20T05:15:50Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":102000,"is_top_pay":true},"html_url":"https://alion.io/job/bd-technical-support-specialist-2","json_url":"https://alion.io/job/bd-technical-support-specialist-2.json","meta":{"generated_at":"2026-10-21T12:29:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17670,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821},"rest":"https://alion.io/mcp/rest/get_company?id=1821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbd-technical-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbd-technical-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbd-technical-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bd-technical-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbd-technical-support-specialist-2"}]}