Traveling Field Service Engineer

Job Description:

• Provide remote and on-site technical support for automated dispensing systems
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
• Diagnose and repair proprietary hardware and software components with full case ownership
• Troubleshoot complex issues and escalate to Senior or Lead FSEs as needed
• Support government accounts requiring eligibility for a CAC
• Execute preventive maintenance programs
• Perform installations, in-servicing, repairs, calibrations, and general technical support
• Maintain accurate inventory of spare parts
• Maintain company-issued vehicle, tools, and equipment
• Build positive customer relationships through professional communication and timely support
• Document service activities, expenses, and time logs
• Partner with Sales and Implementation teams
• Follow complaint-handling and Medical Device Reporting procedures
• Ensure service documentation meets regulatory and corporate requirements
• Participate in technical training and professional development
• Work independently and collaboratively to meet service goals
• Support leadership with escalations, advanced troubleshooting, and case resolution

Requirements:

• 1-3 years of combined hardware, software, and IT support experience
• Ability to obtain access to Federal Government facilities, including required identification badges
• Strong troubleshooting, diagnostic, and problem-solving skills
• Excellent communication, customer service, and documentation abilities
• Ability to work independently, handle multiple priorities, and travel as required
• Associate degree in a related field or 3+ years of Field Service or Technical Support experience
• Medical or electromechanical device repair experience required
• Mechanical aptitude with ability to disassemble/reassemble complex systems
• Proficiency with Windows OS, networking, and diagnostic instruments
• Ability to operate powered and manual hand tools
• Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts
• Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods
• Valid driver’s license and ability to meet company driving requirements
• Daily car travel required, with occasional air travel and overnight stays
• CompTIA A+ Certification or equivalent preferred
• 24×7 on-call service experience preferred

Benefits:

• Company vehicle provided
• Ongoing training, seminars, and development programs
• Comprehensive Total Rewards program
• Reward and recognition opportunities
• Competitive compensation and benefits programs
• Potential COVID-19 vaccination accommodation process
• Field-based work arrangement
• Paid? Not explicitly stated