{"id":1263847,"url":"https://alion.io/job/bd-traveling-field-service-engineer","title":"Traveling Field Service Engineer","company":{"id":1821,"name":"BD","domain":"bd.com","url":"https://alion.io/company/bd","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":57,"ghost_share":0,"stale_share":0.544,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":24,"max":38,"currency":"USD","period":"hour","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T21:39:05Z","employer_posted_date":null,"last_verified_at":"2026-09-25T21:39:05Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Job Description:\n Provide remote and on-site technical support for automated dispensing systems\n Respond to, evaluate, prioritize, and resolve work orders within service-level expectations\n Diagnose and repair proprietary hardware and software components with full case ownership\n Troubleshoot complex issues and escalate to Senior or Lead FSEs as needed\n Support government accounts requiring eligibility for a CAC\n Execute preventive maintenance programs\n Perform installations, in-servicing, repairs, calibrations, and general technical support\n Maintain accurate inventory of spare parts\n Maintain company-issued vehicle, tools, and equipment\n Build positive customer relationships through professional communication and timely support\n Document service activities, expenses, and time logs\n Partner with Sales and Implementation teams\n Follow complaint-handling and Medical Device Reporting procedures\n Ensure service documentation meets regulatory and corporate requirements\n Participate in technical training and professional development\n Work independently and collaboratively to meet service goals\n Support leadership with escalations, advanced troubleshooting, and case resolution\nRequirements:\n 1-3 years of combined hardware, software, and IT support experience\n Ability to obtain access to Federal Government facilities, including required identification badges\n Strong troubleshooting, diagnostic, and problem-solving skills\n Excellent communication, customer service, and documentation abilities\n Ability to work independently, handle multiple priorities, and travel as required\n Associate degree in a related field or 3+ years of Field Service or Technical Support experience\n Medical or electromechanical device repair experience required\n Mechanical aptitude with ability to disassemble/reassemble complex systems\n Proficiency with Windows OS, networking, and diagnostic instruments\n Ability to operate powered and manual hand tools\n Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts\n Ability to climb, kneel, crawl, reach, grasp, stand, and walk for extended periods\n Valid driver’s license and ability to meet company driving requirements\n Daily car travel required, with occasional air travel and overnight stays\n CompTIA A+ Certification or equivalent preferred\n 24×7 on-call service experience preferred\nBenefits:\n Company vehicle provided\n Ongoing training, seminars, and development programs\n Comprehensive Total Rewards program\n Reward and recognition opportunities\n Competitive compensation and benefits programs\n Potential COVID-19 vaccination accommodation process\n Field-based work arrangement\n Paid? Not explicitly stated","description_format":"text","description_chars":2686,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Diagnostic Tests & IVD","Medical Supplies & Consumables","Infusion & Drug Delivery Devices"],"lifecycle":[{"event":"open","at":"2026-09-25T21:39:05Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.516,"p_room":0.75,"age_days":23,"expected_fill_days":27,"reasons":["seen:23","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":76000,"is_top_pay":true},"html_url":"https://alion.io/job/bd-traveling-field-service-engineer","json_url":"https://alion.io/job/bd-traveling-field-service-engineer.json","meta":{"generated_at":"2026-10-19T20:49:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1821},"rest":"https://alion.io/mcp/rest/get_company?id=1821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbd-traveling-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbd-traveling-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbd-traveling-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bd-traveling-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbd-traveling-field-service-engineer"}]}