{"id":3874366,"url":"https://alion.io/job/bda-client-service-coordinator-2","title":"Client Service Coordinator","company":{"id":668847,"name":"BDA","domain":"bdainc.com","url":"https://alion.io/company/bdainc","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Troy, United States","Atlanta, United States","Dallas, United States","Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":52000,"currency":"USD","period":"year","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":true},{"name":"Oracle ERP","optional":true},{"name":"Outlook","optional":true},{"name":"Smartsheet","optional":true}],"status":"live","first_seen_at":"2026-11-06T14:54:49Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T09:10:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Most companies claim to have the best people. We say to them, \"Keep dreaming.\" Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.\nThe Client Services Coordinator (CSC) plays a key role in supporting global Account Managers by ensuring seamless execution of branded merchandise programs across multiple markets. This position requires strong coordination, organization, and communication skills to manage product sourcing, quoting, order processing, and delivery tracking while meeting the unique needs of international clients.\nCSC’s operate behind the scenes but have visibility into client needs, brand strategy, and service expectations. They collaborate closely with vendors, internal teams, and account managers to drive profitability, maintain high service levels, and deliver best-in-class branded merchandise solutions across BDA’s global operations.\nThis role is ideal for detail-oriented and highly creative professionals with experience in sales support, purchasing, merchandising, or account coordination who thrive in a fast-paced, international business environment. Additionally, BDA is seeking candidates who are eager to develop their careers with us and have aspirations to eventually transition into the sales team. This position offers a clear pathway for growth and advancement within our organization.\nLOCATION: \nCandidates are required to live within a commutable distance of one of the following BDA offices: Sandy Springs, GA; Dallas, TX; Troy, MI; or Indianapolis, IN\nThe role offers a flexible onsite schedule of 4 days per week in office, with one day from home.\nEXPERIENCE REQUIREMENTS\n2+ years of experience in sales coordination, account management, or purchasing, preferably in BPO, e-commerce, retail, or merchandising industries.\nExperience in customer service, vendor negotiation, or procurement is a plus.\nAbility to communicate effectively with clients, vendors, and internal teams across different time zones and regions.\nStrong analytical and organizational skills with high attention to detail.\nProficiency with industry tools, including Microsoft Suite (Excel, PowerPoint, Outlook, Teams), Salesforce, Oracle EBS, Smartsheet, Canva and other relevant tools is highly preferred.\nProficient in creating reports and presentations.\nProject management skills - ability to handle multiple orders, deadlines, and priorities efficiently.\nKnowledge of branded merchandise, promotional products, or supply chain management is an advantage.\nBachelor’s degree in business, Marketing, or a related field preferred but not required.\nDUTIES & RESPONSIBILITIES\nAccount & Client Support\nCollaborate with global Account Managers to source, price, and present merchandise options to clients across different regions.\nResearch and recommend customized branded merchandise solutions aligned with brand strategy and client objectives.\nPrepare and manage sales proposals, quotations, and cost analysis reports.\n\nOrder Management & Coordination\nProcess and track global orders from initial request to final delivery, ensuring all details are accurate.\nLiaise with regional and international vendors to negotiate pricing, timelines, and product quality.\nMonitor and follow up on shipments, proactively addressing potential delays and logistical challenges.\nReporting & Data Management\nMaintain order status reports, sales records, and inventory tracking for multiple markets.\nUse Excel (Pivot Tables, VLOOKUP, etc.) to analyze order trends, profitability, and operational efficiency.\nProvide regular updates to Account Managers and leadership on order progress, challenges, and client feedback.\nCollaboration & Problem-Solving\nWork with cross-functional teams, including sales, production, creative services, finance, and warehouse operations, to ensure seamless execution.\nIdentify potential risks and proactively troubleshoot order fulfillment, vendor management, and client satisfaction issues.\nAdapt to changing priorities and market demands while maintaining high service standards across multiple global accounts.\nWe are pleased to share the base salary range for this position is $50,000 to $52,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation. \nBDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.\nBDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.\n\nConnect With Us! Not ready to apply? Connect with us for general consideration.\nFor more information:\nwww.bdainc.com\nFor information about BDA's privacy policy for job applicants click here.\nMust be 18 years or older to apply.","description_format":"text","description_chars":6315,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Professional development","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Michigan","iso":null,"kind":"city"},{"name":"Indiana","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gifts, Party Supplies & Souvenirs","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-11-06T15:43:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":50,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/bda-client-service-coordinator-2","json_url":"https://alion.io/job/bda-client-service-coordinator-2.json","meta":{"generated_at":"2026-11-07T13:16:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15801,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668847},"rest":"https://alion.io/mcp/rest/get_company?id=668847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbda-client-service-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbda-client-service-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbda-client-service-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bda-client-service-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbda-client-service-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3874366}},{"tool":"search_jobs","arguments":{"company":"bdainc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3874366},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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