{"id":697872,"url":"https://alion.io/job/bdainc-sales-operations-manager","title":"Sales Operations Manager","company":{"id":668847,"name":"BDA","domain":"bdainc.com","url":"https://alion.io/company/bdainc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Luton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":60000,"currency":"GBP","period":"year","gross":null,"usd_annual":79300},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-09-09T21:29:24Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-13T03:35:31Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Most companies claim to have the best people. We say to them, \"Keep dreaming.\" Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.\n The Sales Operations Manager is responsible for leading a high-performing Sales Operations team, ensuring operational excellence, and driving collaboration with Sales to optimize efficiency, accuracy, and scalability. The ideal person in this role is a proactive leader with strong analytical skills, a passion for process improvement, and a commitment to building and developing talent. \nA successful Sales Operations Manager thrives in a fast-paced environment, excels at balancing multiple priorities, and takes an ownership mindset in solving complex challenges. They will drive the team toward achieving measurable KPIs, fostering a culture of accountability, and continuously identifying opportunities to streamline operations and improve customer experience. \n LOCATION: This role is based in Luton, UK. During the six-month probationary period, successful candidates are expected to work onsite 5 days per week. Following probation, the role offers a flexible hybrid schedule of 4 days per week in the office and one day working remotely. To be considered, applicants must reside within a reasonable commuting distance of Luton, as regular in-person collaboration is an important aspect of the position.\nDuties and responsibilities \nOperational Leadership & Process Optimization \nOversee the day-to-day operations of the sales operations team to ensure resources are used effectively and in alignment with BDA policies and procedures. \nAnalyze key performance indicators (KPIs) and operational trends to make data-driven decisions that support business objectives. \nImplement and refine processes that enhance efficiency, accuracy, and team productivity. \nCollaborate with cross-functional teams to drive alignment between Sales Operations, Sales, and other business units. \nAct as a primary problem solver, identifying operational bottlenecks and implementing solutions that improve workflow and output. \nTeam Development & Performance Management \nSet clear performance expectations and hold team members accountable for delivering results. \nProvide continuous coaching, mentorship, and career development opportunities to strengthen the team’s skill set. \nConduct performance reviews, establish goals, and drive engagement to ensure the team is motivated and high performing. \nAddress workload challenges, interpersonal conflicts, and performance issues proactively, fostering a culture of open communication and accountability. \nDevelop future leaders within the team by instilling a growth mindset and encouraging professional development. \nCollaboration & Strategic Execution \nPartner closely with Sales Leaders to align Sales Operations strategies with overall business goals. \nLead the execution of Wildly Important Goals (WIGs) and key company initiatives, ensuring timely and effective implementation. \nBuild strong relationships with Account Managers and Sales Directors, acting as a trusted partner in delivering operational excellence. \nServe as the escalation point for complex order processes, cross-functional coordination, and customer resolution. \nMaintain a pulse on industry trends, emerging technologies, and best practices to continuously elevate the Sales Operations function. \nRequired Skills & Attributes \nGrowth Mindset: Actively seeks opportunities for professional development, embraces challenges, and takes the initiative to improve processes and outcomes. \nSolution-Oriented: Proactively addresses issues with a problem-solving mindset, assuming positive intent and driving constructive resolutions. \nProfessional Maturity: Demonstrates transparency, respect, and accountability in all interactions while maintaining a high standard of professionalism. \nAdaptability to Change: Thrives in fast-paced environments, remains flexible, and adjusts quickly to evolving priorities and business needs. \nStrong Leadership & People Management: Ability to develop, mentor, and motivate a high-performing team while holding individuals accountable for their contributions. \nTime Management & Prioritization: Effectively manages multiple projects and competing priorities without compromising quality or deadlines. \nAttention to Detail & Quality of Work: Ensures accuracy and precision in processes, reports, and customer interactions. \nCustomer-Centric Approach: Prioritizes internal and external customer needs by delivering timely and effective solutions. \nTechnical Proficiency: Strong expertise in Salesforce, Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams), Tableau, and other industry-standard tools. \nSales Orientation: Understands sales processes, demonstrates negotiation skills, and contributes to driving revenue and operational efficiency. \nExperience Requirements \n5+ years of experience managing a team of 10 or more employees. \n5+ years of experience in Sales Operations, Sales, or Customer Service Management. \nProven track record of driving operational improvements, leading process optimizations, and executing strategic initiatives. \nExperience utilizing data analytics and reporting tools to support business decisions and drive efficiency. \nUniversity degree preferred but not required. \nWe are pleased to share the base salary range for this position is £55,000 to £60,000. If you are hired at BDA, your compensation will be determined by factors such as skills, education, and experience, while also taking internal equity and pay fairness into account. In the spirit of transparency, the range listed represents the full base salary range for the role, with starting salaries typically set within this range to allow room for growth over time.\nBDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.\nBDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.\n\nConnect With Us! Not ready to apply? Connect with us for general consideration.\nFor more information:\nwww.bdainc.com\nFor information about BDA's privacy policy for job applicants click here.\nMust be 18 years or older to apply.","description_format":"text","description_chars":6955,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gifts, Party Supplies & Souvenirs","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-11T02:21:32Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.731,"p_room":0.9,"age_days":32,"expected_fill_days":56,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":79300,"is_top_pay":false},"html_url":"https://alion.io/job/bdainc-sales-operations-manager","json_url":"https://alion.io/job/bdainc-sales-operations-manager.json","meta":{"generated_at":"2026-10-13T05:41:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8709,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668847},"rest":"https://alion.io/mcp/rest/get_company?id=668847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbdainc-sales-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbdainc-sales-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbdainc-sales-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bdainc-sales-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbdainc-sales-operations-manager"}]}