{"id":697871,"url":"https://alion.io/job/bdainc-sales-operations-supervisor","title":"Sales Operations Supervisor","company":{"id":668847,"name":"BDA","domain":"bdainc.com","url":"https://alion.io/company/bdainc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":94,"open_postings":8,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Luton, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46000,"max":48000,"currency":"GBP","period":"year","gross":null,"usd_annual":63440},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-09T21:29:54Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-12T16:33:49Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"Most companies claim to have the best people. We say to them, \"Keep dreaming.\" Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.\n The Sales Operations Supervisor plays a critical role in driving operational excellence within the Sales Operations team. This position ensures the efficiency, accuracy, and consistency of processes while acting as a key partner to Sales Operations and Sales Leaders. A person in this role must be proactive in identifying process improvements, skilled in data-driven decision-making, and committed to coaching and developing a high-performing team.\nThe ideal person in this role thrives in a fast-paced environment, effectively manages multiple priorities, and is confident in providing mentorship, performance feedback, and strategic direction to their team of coordinators. They bring a growth mindset, a solution-focused approach, and a strong sense of professional maturity, ensuring their team continuously improves and adapts to the evolving needs of the business.\n LOCATION: This role is based in Luton, UK. During the six-month probationary period, successful candidates are expected to work onsite 5 days per week. Following probation, the role offers a flexible hybrid schedule of 4 days per week in the office and one day working remotely. To be considered, applicants must reside within a reasonable commuting distance of Luton, as regular in-person collaboration is an important aspect of the position.\nDuties and responsibilities\nOperational Leadership & Process Optimization\nOversee daily operations of the sales Operations team to ensure optimal resource utilization and adherence to BDA policies and procedures.\nDrive process improvements to enhance efficiency, accuracy, and overall team performance.\nUtilize reporting platforms to analyze trends, assess workload distribution, and support business objectives with data-driven insights.\nAct as the primary point of contact for communication with Account Managers and assigned Operations teams, ensuring seamless collaboration.\nMaintain strong organizational skills to manage multiple tasks effectively while ensuring timely execution.\n Team Development & Performance Management\nProvide continuous coaching, mentorship, and performance feedback to ensure the team meets and exceeds expectations.\nConduct performance evaluations and set clear, measurable goals aligned with company objectives.\nFoster a culture of accountability by clearly defining KPIs and holding employees responsible for their performance.\nAct as a problem solver, proactively identifying workload challenges, interpersonal conflicts, or performance concerns and addressing them appropriately.\nDevelop employees by encouraging a growth mindset and commitment to ongoing professional development.\n Collaboration & Strategic Execution\nPartner with Sales Leaders to align Sales Operations strategies with overall business goals.\nSupport Operations Leadership in the execution of Wildly Important Goals (WIGs) and company initiatives.\nServe as a backup resource to assist coordinators when necessary, ensuring smooth team operations.\nAdapt quickly to changes and shifting priorities, demonstrating an ability to embrace change and guide the team through transitions.\nJob Skills and Traits\nRequired Behaviors & Attributes\nGrowth Mindset: Demonstrates a continuous desire to learn, grow, and take initiative. Actively seeks opportunities to develop new skills and progress within the company.\nSolution Focused: Approaches challenges with a positive mindset and proactively resolves issues. Deals effectively with conflict while assuming positive intent from others.\nProfessional Maturity: Acts as a self-starter who is respectful, transparent, and cooperative. Maintains professionalism and accountability in all interactions.\nAdaptable to Embrace Change: Adjusts quickly to shifting priorities and thrives in a fast-paced environment by embracing new processes and challenges.\nCore Skills & Experience\nTime Management & Ability to Prioritize: Effectively plans and executes tasks while meeting deadlines. Demonstrates an ability to juggle multiple priorities without compromising quality.\nOrganized: Maintains a structured approach to work, ensuring clear and systematic documentation and process management.\nQuality of Work & Attention to Detail: Consistently delivers thorough and accurate work that meets high standards. Critical for managing complex order processes and ensuring seamless execution.\nCustomer Service Oriented: Prioritizes customer satisfaction by understanding and addressing the needs of both internal teams and external clients. Demonstrates empathy, clear communication, and prompt resolution of issues.\nTechnical Proficiency: Proficient in using industry tools such as Salesforce and Microsoft Suite (Excel, PowerPoint, Outlook, Teams), along with other relevant software for efficient order management, data analysis, and reporting.\nSales Oriented: Possesses the ability to influence decisions and negotiate effectively, even within an operational role. Demonstrates a mindset geared toward driving results and contributing to overall sales objectives.\nExperience Requirements\n1-2 years of experience in Sales Operations or a similar role.\n1-2 years of leadership experience managing a team of three or more employees.\nExperience with CRM and ERP systems (Salesforce and Oracle E-Business Suite preferred but not required).\nWe are pleased to share the base salary range for this position is £46,000 to £48,000. If you are hired at BDA, your compensation will be determined by factors such as skills, education, and experience, while also taking internal equity and pay fairness into account. In the spirit of transparency, the range listed represents the full base salary range for the role, with starting salaries typically set within this range to allow room for growth over time.\nBDA is more than a workplace - it’s a family. For more than four decades we’ve promoted a vibrant and welcoming culture that not only accepts but demands you to be different. The quirky, the bold, the creative and the unique make up the foundation of a company that the most iconic brands in the world look to help tell their story through the power of merchandise.\nBDA Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.\n\nConnect With Us! Not ready to apply? Connect with us for general consideration.\nFor more information:\nwww.bdainc.com\nFor information about BDA's privacy policy for job applicants click here.\nMust be 18 years or older to apply.","description_format":"text","description_chars":7090,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Gifts, Party Supplies & Souvenirs","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-09-11T02:21:32Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.678,"p_room":0.9,"age_days":32,"expected_fill_days":56,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":63440,"is_top_pay":false},"html_url":"https://alion.io/job/bdainc-sales-operations-supervisor","json_url":"https://alion.io/job/bdainc-sales-operations-supervisor.json","meta":{"generated_at":"2026-10-12T18:14:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29359,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668847},"rest":"https://alion.io/mcp/rest/get_company?id=668847"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbdainc-sales-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbdainc-sales-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbdainc-sales-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bdainc-sales-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbdainc-sales-operations-supervisor"}]}