{"id":2072480,"url":"https://alion.io/job/bdo-solutions-analyst-it-support","title":"Analyst-IT Support","company":{"id":3898360,"name":"BDO Solutions","domain":"bdo.mu","url":"https://alion.io/company/bdo-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Moka, Mauritius"],"countries":["MU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GDPR","optional":false},{"name":"Incident 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\nEscalate incidents and service requests to higher support levels or specialist support teams in accordance with established IT Support processes. \nIdentify potential issues and act on these in accordance with the established IT Support processes. \nServe as an escalation point for incidents and service requests raised as an application champion for an assigned suite of line of business services. \nMaintain a high degree of customer service for all support queries, take ownership of user problems, and be proactive when dealing with user issues. \nAdhere to GDPR (General Data Protection Regulation) and Data Protection Act \nEnsure project reports and SLA& KPI (Key Performance Indicators) are updated. \nAdhere to all Risk & Compliance procedures in line with company and the client's expectations. \nInvolve in Incident Management, coordinating responses to incident reports, minimizing negative impacts and restoring service as quickly as possible. \n\n Qualification & Experience \nHigher School Certificate (Computer science at A-Level) \n1-2 years of experience in IT Support \nProfessional certifications in IT would be an advantage. \n\nSkills \nTechnical Skills\nGood IT troubleshooting skills \nGood organization and planning skills \nEffectively demonstrates teamwork, problem solving, demonstrate the ability to quickly acquire knowledge in the support of applications and services \nGood communication (Written and Verbal) and Knowledge of Telephony System \nConversant with Office 365 and Azure. \nEagerness to learn new technologies, keeping up to date with industry trends.   \n\nBehavioural Competencies\nCustomer Focused and Quality Oriented \nGood analytical and strong problem-solving skills \nGood time management skills \nAbility to prioritize task \nAbility to manage time 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