{"id":1115082,"url":"https://alion.io/job/bdo-usa-credit-to-cash-operations-manager","title":"Credit to Cash Operations Manager","company":{"id":720,"name":"BDO USA","domain":"bdo.com","url":"https://alion.io/company/bdo-usa","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":85,"open_postings":116,"ghost_share":0,"stale_share":0.819,"repost_share":0,"time_to_fill_p50_days":3,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":105000,"currency":"USD","period":"year","gross":null,"usd_annual":105000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T13:36:10Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T01:23:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Summary:\nThe Credit to Cash Operations Manager is responsible for managing all aspects of firm billing, including monitoring and facilitating issue resolution for the day-to-day activities of the billing team. The Credit to Cash Operations Manager actively provides input in the development of firm wide billing policies and procedures and is responsible for ensuring policies and processes are implemented successfully. This position is charged with delivering performance focused on days sales outstanding (DSO) and overall reduction of Unbilled Accounts Receivable (UAR).\nJob Duties:\nProvides direction and support to the billing team and support to client facing professionals \nPartners with appropriate Firm personnel and management to provide effective billing procedures.\nInvestigates, identifies root causes and resolves complex set up and billing issues utilizing firm best practices through coordination with client facing professionals, Senior Billing Analysts and FP&A \nProvides resolution for first level issues escalated by the Senior Billing Analysts or client facing professionals\nTrains new and existing staff on the firm’s billing policies, procedures and best practices\nServes as a subject matter expert (SME) of the financial system relating to customer billing configurations, billing process and best practices\nReviews identified billing issues, and updates departmental procedures and Knowledge Based articles\nIdentifies and leads billing improvement projects within the firm’s business segments \nWorks in concert with FP&A, Principals, and office and regional leadership to understand billing deficiencies and implement strategies to improve performance\nAssists in monitoring unbilled accounts receivables (UAR) by business line, and follow-ups with the appropriate individuals to insure the UAR is billed in a timely manner\nMentors and assists in the development of Senior Billing Analysts\nCoordinates and leads onsite and virtual learning support for existing locations and expansions\nLeads and manages Offshore Billing Support Team\nOther duties as required\nSupervisory Responsibilities:\nMonitors and provides performance feedback of Senior Analysts professionals throughout the performance year\nEnsures Senior Analysts professionals are effectively trained on systems and processes related to the Finance Department\nPrepares and conducts annual performance reviews for Senior Analysts professionals\nAssists Senior Analysts professionals with prioritization of workload, communications, etc. and delegates work assignments to Financial Systems Analyst professionals, as appropriate\nQualifications, Knowledge, Skills & Abilities:\nEducation:\nBachelor’s degree AND five (5) or more years of experience within a billing and/or contract management role, required; OR High School Diploma/GED AND seven (7) or more years of experience within a billing and/or contract management role, required\nBachelor’s Degree in Finance, Accounting, or Economics, preferred\nExperience:\nProfessional services firm experience, preferred\nThree (3) years of supervisory experience, preferred\nLicense/Certifications:\nN/A\nSoftware:\nProficiency with Microsoft Office Suite, specifically Word and Excel, required\nPeopleSoft Financials or similar time and billing software experience, required \nLanguage:\nN/A\nOther Knowledge, Skills & Abilities:\nSuperior verbal and written communication skills\nStrong facilitation and presentation skills\nAble to effectively analyze and resolve issues and questions in a professional manner\nExhibits independent judgment and decision-making skills in the remediation of complicated billing requirements \nAble to work and communicate effectively with professionals at all levels\nPossesses superior customer service skills\nStrong ability to relate with diverse personalities and differing opinions in a confident, tactful, professional and mature manner\nAbility to work in a deadline-drive environment, and handle multiple projects and tasks with an attention to detail\nAbility to successfully multi-task while working independently or in coordination with other core business services professionals\nUnderstands and maintains the confidentiality of all information \nExcellent time management skills\nIndividual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.\nNational Range: $95,000 - $105,000\nMaryland Range: $95,000 - $105,000\nNYC/Long Island/Westchester Range: $95,000 - $105,000","description_format":"text","description_chars":4557,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-22T14:56:12Z"}],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.572,"p_room":0.9,"age_days":1,"expected_fill_days":3,"reasons":["conf:4","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":105000,"is_top_pay":false},"html_url":"https://alion.io/job/bdo-usa-credit-to-cash-operations-manager","json_url":"https://alion.io/job/bdo-usa-credit-to-cash-operations-manager.json","meta":{"generated_at":"2026-09-24T09:28:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}