{"id":1093426,"url":"https://alion.io/job/bdo-usa-presales-d365-ce-solutions-architect","title":"Presales D365 CE Solutions Architect","company":{"id":720,"name":"BDO USA","domain":"bdo.com","url":"https://alion.io/company/bdo-usa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":83,"open_postings":140,"ghost_share":0,"stale_share":0.886,"repost_share":0.021,"time_to_fill_p50_days":3,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Akron, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":150000,"max":240000,"currency":"USD","period":"year","gross":null,"usd_annual":240000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Azure","optional":false},{"name":"Azure Data Factory","optional":false},{"name":"Azure DevOps","optional":false},{"name":"Copilot","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Microsoft Fabric","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power Apps","optional":false},{"name":"Power Automate","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-21T14:33:43Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-30T03:35:06Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Job Summary:\nThe Presales Solution Architect - Dynamics 365 Customer Engagement, Power Platform, and Microsoft AI is responsible for leading presales solutioning efforts within the Enterprise Business Applications practice. This role serves as the primary functional and technical advisor during the sales cycle, partnering with account executives, delivery leadership, alliance stakeholders, and prospective clients to understand business requirements, develop solution strategies, deliver tailored demonstrations, support scoping, and contribute to proposals and estimates. This position architects solutions spanning the Dynamics 365 Customer Engagement applications, the Microsoft Power Platform, and Microsoft AI capabilities, including Copilot in Dynamics 365, Microsoft 365 Copilot and Copilot Cowork, agents built with Copilot Studio, and custom AI solutions built on Azure AI Foundry. This position helps shape practical, scalable, and competitive solutions that align client priorities, implementation considerations, and commercial objectives. The role also supports practice growth through mentorship, reusable assets and demonstration accelerators, internal enablement, and continuous improvement of presales standards.\nJob Duties:\nLeads functional and technical presales activities for Dynamics 365 Customer Engagement, Power Platform, and Microsoft AI opportunities from initial discovery through deal close\nPartners with account executives and client stakeholders to identify business needs, pain points, current-state processes, system landscape, and future-state goals\nTranslates business requirements into solution recommendations across the Dynamics 365 Customer Engagement applications, including Sales, Customer Service, Contact Center, Field Service, Customer Insights - Journeys, Customer Insights - Data, Project Operations, and Customer Voice\nDetermines whether requirements are best addressed through out-of-the-box configuration, low-code extension on the Power Platform, or custom development and integration, and clearly communicate the trade-offs of each approach\nDevelops solution strategies aligned with client priorities, business outcomes, budget, timeline, and delivery risk\nDesigns and delivers tailored Dynamics 365, Power Platform, and Copilot demonstrations that clearly map platform capabilities to client needs and desired outcomes for both executive and functional audiences\nBuilds and maintains demonstration environments, data sets, scripts, reusable assets, and industry-specific demo scenarios\nArchitects proposed solutions spanning Dynamics 365 Customer Engagement, Dataverse, Power Apps, Power Automate, Power Pages, Power BI, Copilot Studio, AI Builder, and Azure integration and data services\nAdvises clients on how Microsoft AI can support business applications, including Copilot capabilities embedded in Dynamics 365, Microsoft 365 Copilot and Copilot Cowork, custom agents built with Copilot Studio, and solutions built on Azure AI Foundry\nAssesses client data, security, licensing, and governance readiness for AI adoption, and incorporate data grounding, responsible AI, and environment governance considerations into proposed solutions\nLeads scoping sessions and develop Statements of Work, Level of Effort estimates, implementation assumptions, and pricing support materials in collaboration with delivery and practice leadership\nContributes to proposals, RFPs, and RFIs, including solution architecture, implementation approach, scope, and licensing considerations\nAdvises on Dynamics 365 and Power Platform licensing strategy, including application, edition, capacity, add-on, and user recommendations, as well as consumption-based costs for Copilot and Azure AI services\nPartners with delivery teams and subject matter experts to ensure proposed solutions are realistic, scalable, and accurately estimated\nSupports transition from sales to implementation by documenting and communicating discovery findings, scope, assumptions, risks, and client context\nBuilds strong relationships with client executives, process owners, Microsoft representatives, alliance stakeholders, sales teams, and delivery leaders\nSupports joint pursuits with Microsoft, including alignment to Microsoft solution plays, partner programs, and co-sell activities\nMaintains current knowledge of Microsoft release waves, product roadmap, licensing changes, partner ecosystem, and emerging AI capabilities\nArticulates BDO's value proposition, delivery methodology, and competitive differentiation\nSupports internal opportunity reviews, solution quality reviews, pipeline discussions, and presales enablement activities\nMentors consultants and presales team members on discovery, demonstration delivery, solution design, and scoping practices\nTravels up to 50%, as needed\nOther duties as required\nSupervisory Responsibilities:\nCoordinates contributors across sales, delivery, industry, alliance, and technical teams\nReviews the quality of demonstrations, estimates, proposals, and scope deliverables\nMentors and develops senior consultants and other team members involved in presales activities\nQualifications, Knowledge, Skills, and Abilities:\nEducation\nBachelor's degree, required\nBachelor's Degree in Business, Information Systems, or Computer Science, preferred\nExperience\nEight (8) or more years of business applications consulting, CRM or business process analysis, and Dynamics 365 Customer Engagement solution design and implementation experience, required\nFive (5) or more years of hands-on Dynamics 365 Customer Engagement and Power Platform configuration, solution design, and extension experience, required\nThree (3) or more years of experience in a presales solution architect, solution consultant, or technical sales role supporting Microsoft business applications, required\nExperience supporting presales activities, including discovery, demonstrations, solution architecture, scoping, estimates, proposals, and sales-to-delivery handoffs, required\nExperience designing, demonstrating, or delivering AI-enabled business application solutions using Copilot, Copilot Studio agents, or Azure AI services, required\nExperience leading full life cycle Dynamics 365 Customer Engagement implementations, including integration, data migration, and reporting workstreams, required\nClient-facing consulting experience advising executive and functional stakeholders on business process and technology decisions, preferred\nExperience in one or more target industries including life sciences, manufacturing and distribution, professional services, nonprofit, or private equity-backed companies, preferred\nExperience working within a Microsoft partner or systems integrator and collaborating with Microsoft sales and alliance teams, preferred\nLicense(s)/Certification(s)\nMicrosoft Certified: Power Platform Solution Architect Expert, preferred\nMicrosoft Certified: Dynamics 365 Sales, Customer Service, or Field Service Functional Consultant Associate, preferred\nMicrosoft Certified: Power Platform Functional Consultant Associate or Power Platform Developer Associate, preferred\nMicrosoft Certified: Azure AI Engineer Associate, Azure AI Fundamentals, or an equivalent AI credential, preferred\nSoftware\nMicrosoft Dynamics 365 Customer Engagement, including Sales, Customer Service, Contact Center, Field Service, Customer Insights - Journeys, Customer Insights - Data, Project Operations, and Customer Voice, required\nMicrosoft Power Platform, including Power Apps (model-driven and canvas), Power Automate (cloud flows and desktop flows), Power Pages, Power BI, Dataverse, AI Builder, and Copilot Studio, required\nMicrosoft AI capabilities supporting business applications, including Copilot in Dynamics 365, Microsoft 365 Copilot, Copilot Cowork, and Azure AI Foundry, required\nPower Platform administration and application lifecycle management, including managed environments, solutions, and the Power Platform admin center, required\nMicrosoft 365, Microsoft Teams, and SharePoint, required\nMicrosoft Azure integration and data services, including Azure Functions, Logic Apps, API Management, Azure Data Factory, and Microsoft Fabric, preferred\nDynamics 365 Finance and Supply Chain Management or other ERP platforms, for cross-application solutioning, preferred\nAzure DevOps or comparable backlog and work item management tooling, preferred\nCRM and proposal support tools, preferred\nLanguage(s)\nN/A\nOther Knowledge, Skills & Abilities\nRobust knowledge of business processes across sales, marketing, customer service, contact center, field service, and project delivery, and the ability to map those processes to Dynamics 365 Customer Engagement capabilities\nStrong understanding of Power Platform capabilities and boundaries, including when to configure, extend with low-code, or build custom, and the governance, licensing, and performance implications of each approach\nWorking knowledge of how Copilot, Copilot Studio agents, Copilot Cowork, and Azure AI Foundry can be applied to business application scenarios, including data grounding, agent design, security and access considerations, consumption-based costs, and responsible AI practices\nStrong discovery, facilitation, analytical, problem-solving, solution design, documentation, and estimation skills\nExcellent presentation and demonstration skills, with the ability to simplify complex functional and technical concepts for executive and business audiences\nDemonstrated ability to build and deliver compelling, story-driven live demonstrations, including preparing demonstration environments, data, and scripts tailored to a client's industry and use cases\nExcellent written and verbal communication, interpersonal, and client relationship skills\nAbility to balance client requirements, platform capabilities, implementation effort, risk, timeline, and commercial considerations\nAbility to recognize solution gaps and collaborate with technical resources on customization, integrations, data migration, and reporting approaches\nAbility to establish credibility quickly and serve as a trusted advisor to executive stakeholders on Microsoft business applications and AI adoption\nAbility to manage multiple concurrent opportunities and priorities in a fast-paced, sales-oriented environment\nAbility to travel at least fifty percent (50%) of the time, required\nCollaborative, accountable, detail-oriented, and comfortable operating across sales, delivery, alliance, and client teams\nKeywords:\nDynamics 365, Dynamics 365 Customer Engagement, CRM, Sales, Customer Service, Contact Center, Field Service, Customer Insights, Project Operations, Power Platform, Power Apps, Power Automate, Power Pages, Power BI, Dataverse, Copilot, Copilot Studio, Copilot Cowork, Microsoft 365 Copilot, Azure AI Foundry, AI agents, presales, solution architect, solution consultant, demonstrations, scoping, estimating, proposals, Microsoft alliance, business applications\nIndividual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.\nNational Range: $150,000 - $240,000\nMaryland Range: $150,000 - $240,000\nNYC/Long Island/Westchester Range: $150,000 - $240,000","description_format":"text","description_chars":11274,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Financial Advisory, Valuation & Restructuring","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-09-21T16:11:43Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long 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