{"id":3888747,"url":"https://alion.io/job/bdo-usa-servicenow-platform-architect","title":"ServiceNow Platform Architect","company":{"id":720,"name":"BDO USA","domain":"bdo.com","url":"https://alion.io/company/bdo-usa","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":82,"open_postings":150,"ghost_share":0.007,"stale_share":0.893,"repost_share":0.013,"time_to_fill_p50_days":3,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States","Salt Lake City, United States","San Antonio, United States","Tampa, United States","Tulsa, United States","Atlanta, United States","Austin, United States","Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Platform Engineering","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-11-06T16:01:16Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T19:57:19Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary:\nThe ServiceNow Architect provides strategic and technical leadership for the ServiceNow platform, establishing architecture standards, governing solution design, and ensuring platform scalability, security, integration, and data integrity. This role partners with business and technology leaders to deliver sustainable solutions, drives platform governance and innovation, mitigates risk, and mentors technical teams while guiding the organization's ServiceNow roadmap and architectural direction.\nJob Duties:\nOwns and maintains the ServiceNow platform architecture roadmap and long-term technical direction\nEstablishes architecture principles, design standards, reusable patterns, and governance guardrails\nEvaluates new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities\nLeads architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives\nEnsures technical designs align with platform standards, best practices, and future-state architecture\nMaintains architecture artifacts including reference designs, solution patterns, documentation, and architectural decisions\nDefines standards for platform configuration, customization, development, lifecycle management, and technical debt reduction\nProvides architecture leadership across ServiceNow modules including CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, and Portal/Intake\nEstablishes data architecture and governance standards to improve data quality, ownership, integrity, and service modeling\nDrives platform scalability, reliability, performance, security, and overall platform health\nGoverns enterprise integration standards for APIs, middleware, events, and third-party solutions\nCollaborates with Enterprise Architecture, Cybersecurity, IAM, Infrastructure, Application, and Data teams to ensure alignment with enterprise standards\nAssesses and mitigates architectural, operational, security, business continuity, audit, and technical risks\nActs as a trusted advisor to Product Management and technology leadership on platform strategy and complex technical decisions\nTranslates business requirements into practical, sustainable, and scalable architecture solutions\nMentors technical team members and represent the ServiceNow platform in architecture, governance, and security forums\nServes as the escalation point for complex platform architecture and design challenges\nOther duties as required\nSupervisory Responsibilities:\nProvides technical leadership and architectural direction to administrators, developers, integration specialists, partners, and matrixed contributors; direct people management is not required\nQualifications, Knowledge, Skills, and Abilities:\nEducation\nHigh school diploma or GED, required\nBachelor’s degree in Computer Science, Information Systems, or Engineering, preferred\nExperience\nSeven (7) or more years of progressive experience in enterprise technology, platforms, development, or solution architecture, required\nFour (4) or more years of hands-on ServiceNow platform architecture, solution design, or senior development experience, required\nStrong experience with ServiceNow platform architecture, configuration and customization strategy, integrations, application development, and lifecycle management, required\nExperience with CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, or related capabilities, preferred\nExperience working within product management, platform engineering, or enterprise architecture operating model, preferred\nExperience guiding implementation partners and matrixed technical teams, preferred\nLicense/Certification:\n· ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred\n· ITIL V3/V4, preferred\nSoftware\nExperience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, preferred\nFour (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred\nLanguage:\nN/A\nOther Knowledge, Skills and Abilities\nAbility to define practical standards and guide adoption across complex platform and organizational boundaries\nAbility to balance business value, user experience, delivery speed, technical risk, and long-term maintainability\nStrong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences\nExcellent facilitation, interpersonal, consensus-building, and stakeholder-management skills\nAbility to work independently and collaboratively while managing multiple priorities\nIndividual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.\nNational Range: $135,000 - 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