{"id":2638888,"url":"https://alion.io/job/bdr-solutions-it-support-technician-tier-2-onsite","title":"IT Support Technician Tier 2 (Onsite)","company":{"id":4430197,"name":"BDR Solutions","domain":"bdrsolutionsllc.com","url":"https://alion.io/company/bdrsolutionsllc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"VMWare","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:13:13Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-25T20:52:43Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Description\nBDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client's end-state, and then seamlessly integrating within each Agency's organization to improve and enhance business and technical operations and deployments.\nBDR is seeking an IT Support Technician - Deskside Tier 2 to join our growing team! This is a position that will be performed on-site in Washington, DC. This position requires US Citizenship with an active Secret clearance.\n(Military Veterans are highly encouraged to apply)\nRole Overview\nThis position will provide tier 2 support for our client's hardware and software systems. The ideal candidate will have a balanced skill set in both hardware and software support and a commitment to delivering high-quality customer service and technical solutions.\nResponsibilities\nProvide 2nd level escalation support to the Tier 1 Help Desk.\nProvide remote and on-site troubleshooting for hardware and software support.\nResolve Call Center Tech Support tickets and provide desk-side support to the rest of the client's customers.\nInstall, monitor, troubleshoot, replace, and support, virtual desktop infrastructure (VDI), end user equipment (terminals, printers/printer consumables, Multi-function devices/multi-function device consumables, mobile devices, VTCs, scanners, VOIP phones, thin-clients, etc.), local and wide area networks, data storage systems, Active Directory, and other third-party software.\nDocument Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system.\nWork with VIPs, providing a \"white glove” service where necessary.\nMonitor and update all incidents and requests, including calls assigned to external suppliers/vendors.\nReassign or escalate incidents and requests to appropriate support level, third parties or other teams where appropriate level of discussion of issues with colleagues will be conducted.\nTrack all work, inventory, and projects using a ticketing system\nProvide assistance and participate on new project(s) testing and deployment/delivery.\nTravel to all client sites in the Washington, DC National Capitol Region as needed for break/fix tickets.\nWork with vendors as it pertains to software and hardware troubleshooting, repair, replacement and personnel escort.\nParticipate in project deployment.\nProvide input and update knowledge base as necessary.\nCoordinate the logistics of and conduct the movement of assets and equipment to various client's facilities when needed.\nMaintain an organized resource/hardware furnished storage room(s).\nDocument, update and close tickets according to defined service level agreement requirements.\nRequired Minimum Qualifications\nClearance: must have a fully adjudicated Secret at a T3 level\nHave an AS degree in IT or closely related field.\nMust have the following two certifications:\nHDI-CSR and MCP (Microsoft Certified Professional - currently: MDA-100), or Network+ certification.\nMinimum 4 years' experience working in support of desk side services with specific focus on supporting executive VPVIP levels and their assistants.\nKnowledge of Microsoft Management Console tools, specifically Active Directory (AD) for user and computers, thin client, terminal services and Virtual Desktop Infrastructure (VMWare VDI).\nMust be self-motivated to learn and sharpen technology knowledge and skills along with business processes.\nExperience preferred of VMWare, VOIP, Ticket tracking system, and Office 365.\nExcellent verbal and written communication skills, phone etiquette, keyboarding skills, data entry skills, people skills, customer focused and service oriented, attentive to details, act with professionalism, able to multi-task.\nAbility to work individually and within a team environment with little supervision.\nThe compensation range for this position is $50,000-70,000 Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.\nIn addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.","description_format":"text","description_chars":4596,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","IT Consulting & Digital Transformation","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-10-15T18:09:52Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":9,"expected_fill_days":63,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/bdr-solutions-it-support-technician-tier-2-onsite","json_url":"https://alion.io/job/bdr-solutions-it-support-technician-tier-2-onsite.json","meta":{"generated_at":"2026-10-25T21:23:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30296,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4430197},"rest":"https://alion.io/mcp/rest/get_company?id=4430197"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbdr-solutions-it-support-technician-tier-2-onsite"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbdr-solutions-it-support-technician-tier-2-onsite"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbdr-solutions-it-support-technician-tier-2-onsite"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bdr-solutions-it-support-technician-tier-2-onsite\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbdr-solutions-it-support-technician-tier-2-onsite"}]}