{"id":2975598,"url":"https://alion.io/job/bdr-thermea-group-manager-de-secteur","title":"Manager de Secteur","company":{"id":8070,"name":"BDR Thermea Group","domain":"bdrthermeagroup.com","url":"https://alion.io/company/bdr-thermea-group","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":28,"ghost_share":0,"stale_share":0.536,"repost_share":0,"time_to_fill_p50_days":64,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint-Denis, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":724},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T04:29:14Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-21T19:05:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Nous recherchons pour notre Direction Régionale des Services IDF Nord Normandie, un Manager de Secteur.\nEn tant que Manager de Secteur, vous gérez et animez une équipe de techniciens SAV pour assurer une qualité de service optimale aux clients. Vos missions sont :\nManagement de l’équipe\nGérer et animer une équipe de techniciens\nParticiper au recrutement des nouveaux techniciens et assurer leur intégration\nAnimer les réunions de secteur\nAudit de la qualité du travail des techniciens (RIT’élite, tournées accompagnées…)\nDéfinir si nécessaire les besoins individuels de formation\nAider les assistants commerciaux dans leur relation avec les techniciens \nSuivi de la qualité de service\nSuivi des indicateurs opérationnels de son équipe (activité, vente, qualité des rapport…)\nAssurer la transmission et la compréhension des informations techniques\nS’assurer du respect des règles d’hygiène et sécurité (port des EPI, conformité des installations)\nRechercher les informations techniques nécessaires auprès des marques \nSuivi administratif\nRéaliser les devis complexes\nTraiter les réclamations et gérer les interventions nécessaires à leur résolution\nApporter une réponse adéquate aux réclamations clients\nAssurer la remontée des tableaux de bord des techniciens (reporting) \nSuivi des techniciens\nContrôler sur site la qualité des interventions et faire progresser son équipe\nContrôler l’équipement des techniciens et leur utilisation (instruments de mesure, EPI, véhicule…)\nFaire respecter aux techniciens les règles techniques, commerciales et comportementales de l’entreprise et les informer des nouveaux process\nRéaliser les inventaires \nInterface avec les marques\nRemonter les problèmes récurrents liés aux produits (qualité…)\nAssurer la relation avec les marques sur les dossiers délicats\nGérer la garantie en relation avec l’Assistance Technique \nRelations / activités commerciales\nAssurer la relation courante avec les professionnels et particuliers\nVendre des produits et services associés\nPromouvoir De Dietrich Services auprès des professionnels (faire connaître les services de l’entreprise).\nDe formation en génie climatique, vous justifiez d'une expérience de 2/3 ans dans une fonction comparable et faites preuve de bonnes aptitudes dans l’animation d’équipe.\nVotre connaissance du milieu du SAV vous permettra d’accompagner efficacement une activité en évolution et à enjeu dans un environnement dynamique.\nUn sens aigu du service au client sont indispensables. Ce poste implique une forte disponibilité, particulièrement en période hivernale.\nAt BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.","description_format":"text","description_chars":2887,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Home Appliances","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-10-21T04:29:14Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":64,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/bdr-thermea-group-manager-de-secteur","json_url":"https://alion.io/job/bdr-thermea-group-manager-de-secteur.json","meta":{"generated_at":"2026-10-21T21:30:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30584,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8070},"rest":"https://alion.io/mcp/rest/get_company?id=8070"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbdr-thermea-group-manager-de-secteur"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbdr-thermea-group-manager-de-secteur"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbdr-thermea-group-manager-de-secteur"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bdr-thermea-group-manager-de-secteur\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbdr-thermea-group-manager-de-secteur"}]}