{"id":3284869,"url":"https://alion.io/job/be-different-product-operations-manager-whatsapp-communications","title":"Product Operations Manager - Whatsapp communications","company":{"id":4424371,"name":"Be Different","domain":"bedifferent.co.za","url":"https://alion.io/company/be-different","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":{"grade":"A","score":99,"open_postings":14,"ghost_share":0.071,"stale_share":0,"repost_share":0.143,"time_to_fill_p50_days":15,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sandton, South 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background in product launch / implementation\nProven ability to manage technical products with operational complexity\nSolid understanding of product operations and lifecycle management\nBasic knowledge of IT networking and digital platforms (especially in payments / e-services)\nStrong process optimization and data-driven decision-making abilities\nExperience with sales alignment, pipeline tracking and cross-functional collaboration\nProven ability to resolve complex issues and maintain client relationships\nExcellent reporting, documentation, and continuous improvement mindset\n Responsibilities:Product Strategy and Planning:\nDefine and communicate the product vision, roadmap and success metrics for the E-Services Platform\nAnalyse customer needs, market trends and emerging technologies to inform product direction\nWork with senior leadership to align the product strategy with company goals and operational priorities\nProduct Development and Delivery:Translate business requirements into user stories, acceptance criteria and technical specifications\nManage end-to-end product lifecycle - from ideation through development, testing, launch and optimization\nCoordinate sprint planning, backlog grooming and cross-functional alignment using Agile methodologies\nOversee QA and UAT processes to ensure product quality and reliability\nOperations and Service Delivery ManagementDevelop and implement operational processes for the ongoing management and support of the E-Services Platform\nWork with operations and customer support to monitor platform uptime, performance and incident resolution\nCollaborate with IT and Infrastructure teams to ensure system scalability, redundancy and security\nEstablish standard operating procedures (SOPs) for service deployment, updates and customer onboarding\nDrive process improvement initiatives to increase efficiency, reduce manual tasks and enhance service quality\nManage vendor and third-party integrations to maintain service continuity and operational compliance\nSupport capacity planning, resource allocation and SLA performance tracking\nEnsure strong data governance, reporting accuracy and operational transparency across teams\nStakeholder Management and Collaboration:Act as the primary liaison between operations and other internal departments\nCommunicate progress, risks and outcomes clearly to leadership and key stakeholders\nWork with finance and procurement to manage budgets, forecasts and vendor contracts\nCollaborate with customer support to identify and resolve operational pain points affecting users\nUser Experience and Continuous Improvement:Use analytics and customer feedback to identify performance bottlenecks and improvement opportunities\nOversee A/B testing, feature rollout plans, and continuous optimization of user journeys\nPrioritize enhancements that improve platform reliability, accessibility and operational efficiency\nIf you thrive in a fast-paced technology environment and enjoy turning 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