{"id":1156813,"url":"https://alion.io/job/beacon-biosignals-services-specialist-2","title":"Services Specialist","company":{"id":9345,"name":"Beacon Biosignals","domain":"beacon.bio","url":"https://alion.io/company/beacon-biosignals","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Science & Research","role_family":"Science & Research","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-09-23T20:42:35Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T21:22:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. For Life Sciences partners, we offer the leading at-home EEG platform for clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our Diagnostics business is building the most comprehensive at-home platform for precision diagnostics, combining EEG and cardiopulmonary signals to deliver reimbursable assessments for sleep and central nervous system disorders. Together, we're changing the way patients are diagnosed and treated for any disorder that affects brain physiology.\nWhat you will be doing:\nBeacon Biosignals is on a mission to revolutionize precision medicine for the brain. We are the leading at-home EEG platform supporting clinical development of novel therapeutics for neurological, psychiatric, and sleep disorders. Our FDA 510(k)-cleared Dreem EEG headband and AI algorithms enable quantitative biomarker discovery and implementation. Beacon’s Clinico-EEG database contains EEG data from nearly 100,000 patients, and our cloud-native analytics platform powers large-scale RWD/RWE retrospective and predictive studies. Beacon Biosignals is changing the way that patients are treated for any disorder that affects brain physiology. \nThe Services Specialist will work within the SleepView Direct department and report to the Manager, Services. This is a first-shift position that is primarily work-from-home, with occasional on-site meetings as needed. The Services Specialist plays an important role in delivering a positive patient and customer experience by providing timely, accurate, and compassionate support throughout the sleep testing process. This position requires strong communication skills, attention to detail, sound judgment, and the ability to effectively manage multiple priorities while working both independently and as part of a cross-functional team. \nWhat success looks like:\nProvide professional, empathetic, and effective phone support to patients, customers, and other stakeholders.\nSchedule and coordinate patient testing while ensuring appointments and study information are accurately documented.\nMake and monitor manual outbound calls to patients and customers as needed.\nMonitor and complete test scheduling and monitor return calls to ensure patients receive timely support.\nProvide patient support, including equipment coverage, troubleshooting, and patient assistance before and after an overnight study.\nAnswer patient and customer questions and provide clear, accurate information regarding services, scheduling, testing, and next steps.\nTake thorough and accurate notes documenting patient and customer interactions, actions taken, and follow-up needed.\nComplete daily assigned tasks and responsibilities accurately and within established timeframes.\nMaintain accurate and organized records in accordance with company procedures and HIPAA requirements.\nEnsure the confidentiality and integrity of information, including Protected Health Information (PHI) created, received, maintained, or transmitted through the web portal, customer messages, phone interactions, and other systems.\nIdentify issues that require additional support and appropriately escalate concerns to the appropriate team or department.\nWork cross-functionally across DX teams to resolve issues, coordinate patient needs, and support operational goals.\nCommunicate effectively with internal teams to ensure important patient and customer information is shared accurately and in a timely manner.\nDemonstrate strong ownership of assigned work and follow through on tasks and commitments.\nAdapt to changing priorities and contribute to process improvements that make the patient and customer experience more efficient.\nSupport team coverage and assist teammates when workload or business needs require additional support.\nFollow established workflows, policies, procedures, and quality standards.\nMaintain a positive, collaborative, and patient-focused approach in all interactions.\nWhat you will bring:\n2+ years of experience in a customer service, patient services, healthcare, call center, scheduling, technical support, or other customer/patient-facing environment required.\nAssociate degree or equivalent experience preferred.\nExperience communicating directly with patients or customers by phone.\nExceptional verbal and written communication skills, with the ability to communicate clearly, professionally, and empathetically.\nStrong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.\nExperience documenting patient or customer interactions accurately and maintaining detailed records.\nStrong problem-solving and troubleshooting skills, with sound judgment to determine when to resolve an issue independently and when to escalate.\nAbility to work independently in a remote environment while collaborating effectively with cross-functional teams.\nAbility to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements.\nComfortable learning new technology, systems, and workflows.\nDemonstrated reliability, accountability, and ownership, with a commitment to following tasks through to completion.\nA patient-first mindset with genuine empathy, professionalism, and the ability to make patients and customers feel heard, supported, and respected.\nA collaborative approach, willingness to support teammates, and openness to giving and receiving feedback.\nCuriosity, adaptability, and a continuous learning mindset with a proactive, self-service approach to finding information and solutions.\nThe hourly rate for this role is $25/hr. The hourly rate is one component of the total compensation package, which includes equity, PTO and other benefits.\nAt Beacon, we've found that cultural and scientific impact is driven most by those that lead by example. As such, we're always seeking new contributors whose work demonstrates an avid curiosity, a bias towards simplicity, an eye for composability, a self-service mindset, and - most of all - a deep empathy towards colleagues, stakeholders, users, and patients. We believe a diverse team builds more robust systems and achieves higher impact.","description_format":"text","description_chars":6276,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Devices","Clinical Research","Medical AI"],"lifecycle":[{"event":"open","at":"2026-09-23T21:58:16Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/beacon-biosignals-services-specialist-2","json_url":"https://alion.io/job/beacon-biosignals-services-specialist-2.json","meta":{"generated_at":"2026-09-24T21:45:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"subnet","units_charged":1,"used_today":52,"day_limit":5000,"remaining_today":4948,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}