{"id":1500592,"url":"https://alion.io/job/beacon-mobility-client-services-specialist","title":"Client Services Specialist","company":{"id":1959520,"name":"Beacon Mobility","domain":"gobeacon.com","url":"https://alion.io/company/gobeacon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":77,"ghost_share":0,"stale_share":0.753,"repost_share":0.013,"time_to_fill_p50_days":33,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Woburn, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Illustrator","optional":true},{"name":"Canva","optional":true}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-02T14:21:16Z","board_verified":true,"closed_at":null,"days_open":47,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":47},"description":"TransAction Associates IncTransAction Associates is seeking a Client Services Specialist to play a key role in supporting and delivering transportation and mobility programs and initiatives for employers, municipalities, nonprofit transportation management associations, property owners and developers, and other clients. The person in this role will work closely with the consulting team and will serve as a primary point of contact for assigned programs. In addition, they will oversee projectimplementation, track and evaluate analyze program performance, develop engagement and communication strategies, and provide recommendations that help clients improve mobility, accessibility, and sustainability outcomes. This role requires strong project management, client relationship, communications, and problem-solving skills, as well as the ability to manage multiple priorities independently in a fast-paced consulting environment.\nThis is an excellent opportunity for a highly organized, proactive professional who enjoys variety, values continuous learning, and thrives in a collaborative environment. In this role, you will help develop and manage programs that encourage alternatives to driving alone, expand access to transportation options, reduce traffic congestion, and support clients in achieving their sustainability and workforce mobility goals.\nSuccess in this role requires strong communication, responsive client service, and the ability to work closely with the consulting team to ensure they are organized and prepared to deliver high-quality work. \nClient Services Specialist\nOrganization: TransAction Associates\nEmployment Type: Full-Time\nWork Schedule: Primarily standard business hours, with occasional evenings and weekends required for public engagement, community events, and meetings. \nLocation: Hybrid; in-person work typically averages 2-3 days per week, with additional on-site meetings or events as needed\nKey Responsibilities\nThis role is ideal for someone who is highly organized, enjoys coordinating details, can communicate effectively, and values seeing their work translate into real-world programs that benefit commuters, employers, and communities. The best candidate for this position is adaptable, able to manage multiple priorities and comfortable balancing competing deadlines in a fast-paced environment.\nProgram & Project Support\nProvide administrative and operational support to the consulting team across multiple projects.\nManage transportation programs for employers, municipalities, property owners, and local transportation partnerships that help people get to work and around their communities more easily, while reducing traffic and expanding transportation choices. \nResponsibilities include project planning and implementation, coordinating community outreach and engagement activities, developing effective communications materials, and creating and designing promotional campaigns to promote and raise awareness of transportation options such as public transit, carpooling, shuttle services, biking, and walking.\nBuild and maintain relationships with clients, community partners, and program participants, providing responsive support and helping ensure successful program delivery.\nTrack project timelines, deliverables, and program activities to help ensure successful project execution.\nCommunications, Marketing & Outreach\nDraft and distribute newsletters, announcements, and targeted communications.\nSupport website updates, social media content, and email campaigns.\nAssist with the creation of promotional materials such as digital graphics, flyers, presentations, and web content.\nEvents & Engagement\nPlan and support outreach events, workshops, and promotional activities.\nCoordinate logistics for in-person and virtual events, including scheduling, materials communications, registration, and follow-up.\nRepresent client programs at community events, meetings, and other in-person activities.\nDevelop creative ideas that improve program visibility and encourage engagement and participation.\nShuttle Program Support\nAssist the consulting team in supporting shuttle services planned and managed by TransAction Associates and operated in coordination with TransAction’s Corporate Shuttle Division and other contracted transportation providers.\nProvide customer support related to shuttle programs, including responding to rider inquiries, assisting with service communications, and planning and executing shuttle appreciation events.\nCoordinate with internal and external teams to assist with roll out and promoting new shuttle services.\nBusiness Development & Growth Support\nSupport proposal development, grant applications, and new project pursuits.\nAssist with research, drafting, and coordination related to new business opportunities.\nQualifications\nRequired\nBachelor’s degree in communications, marketing, planning, business, public policy, or a related field, or an equivalent combination of education, training, and professional experience.\n3-5 years of experience in program coordination, project support, marketing, communications, customer service, transportation, planning, consulting, or a related role.\nStrong organizational skills and attention to detail, with experience managing multiple priorities and projects simultaneously.\nExcellent written and verbal communication skills, including clear and effective synthesis of information.\nStrong customer-service and relationship-building skills, experienced in working productively with clients, partners, and stakeholders.\nWorks independently while collaborating effectively as part of a consulting team.\nDemonstrated initiative and problem-solving skills, including identifying needs and recommending practical solutions.\nStrong research and learning skills, with quick comprehension of new topics and a practical, client-focused application of knowledge.\nStrategic and creative thinker with an interest in improving programs, communications, and internal processes.\nThrives in a fast-paced environment, manages competing priorities, and adapts to changing client needs, project deadlines, and organizational priorities.\n Preferred Experience\nTransportation demand management, transportation planning, sustainability, economic development. environmental science, or related fields.\nGraphic design software and tools (Canva, Adobe Illustrator), website platforms, survey tools, or basic GIS/mapping tools.\nSupporting public transit, commuter transportation or shuttle programs.\nWorking in a consulting environment, including familiarity with time tracking, project budgets, and billable client work.\nAdditional Requirements\nAble to lift and transport event materials or equipment weighing up to approximately 25 lbs., with or without reasonable accommodation.\nTravel locally to meetings, client sites, and events.\nAbility to spend time outdoors at events for extended periods when needed.\n Compensation & Benefits\nIn this role, you will work with a collaborative consulting team while benefiting from the resources of a larger transportation organization. You will gain exposure to transportation planning, commuter programs, client service, outreach, marketing, and operations, with room to grow as your skills and interests develop.\nSalary Range $60,000 - $70,000\nCompensation is based on experience and qualifications. TransAction Associates offers a competitive compensation package and a flexible, hybrid work environment, with opportunities for professional growth as the firm continues to expand.\nTransAction Associates is an equal opportunity employer and values diversity, equity, and inclusion. All qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status\nBeacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nThis policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time","description_format":"text","description_chars":8523,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics"],"lifecycle":[{"event":"open","at":"2026-09-30T03:46:54Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.484,"p_room":0.44,"age_days":47,"expected_fill_days":33,"reasons":["conf:1","stale_co","win:tail","crowd:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/beacon-mobility-client-services-specialist","json_url":"https://alion.io/job/beacon-mobility-client-services-specialist.json","meta":{"generated_at":"2026-11-02T19:47:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27704,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1959520},"rest":"https://alion.io/mcp/rest/get_company?id=1959520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeacon-mobility-client-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeacon-mobility-client-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeacon-mobility-client-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beacon-mobility-client-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeacon-mobility-client-services-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1500592}},{"tool":"search_jobs","arguments":{"company":"gobeacon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1500592},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}