Compliance Liaison

Essential Responsibilities

Team-Based Compliance Support

• Work as a coordinated two-person Compliance Liaison team by sharing information, balancing workload, reviewing open items, and providing backup coverage across SCR Chicago contracts.
• Maintain shared visibility into candidate and active driver compliance status so work can be transitioned or covered without interruption.
• Use consistent file standards, trackers, and processes to prevent gaps, duplicate effort, and inconsistent results.

Driver Qualification File Ownership

• Own and maintain complete electronic and physical driver qualification files for driver candidates and active drivers, as applicable.
• Collect, review, validate, and file required pre-employment and ongoing qualification documentation before a driver is released to training or service.
• Monitor file completeness and promptly resolve missing, expired, inconsistent, or noncompliant documentation.
• Maintain accurate shared checklists and status tracking by candidate, employee, contract, and requirement.

Automated Hiring and Candidate Compliance

• Monitor automated candidate compliance workflows, including motor vehicle record checks, criminal background checks, drug screens, consent forms, license and credential verification, and contract-specific screenings.
• Validate information collected or generated through automated systems against source documents and applicable company, customer, and regulatory requirements.
• Review system alerts, incomplete records, failed workflow steps, inconsistent results, and candidates who do not progress as expected. Complete routine corrections or coordinate manual processing and escalation when needed.
• Confirm that required compliance steps, approvals, and supporting documentation are complete and accurately reflected in the designated system before a candidate advances to training, driving evaluation, or active assignment.
• Communicate candidate status and outstanding requirements to authorized stakeholders while protecting confidential information.

Ongoing Driver Compliance

• Monitor driver licenses, medical certifications, motor vehicle records, background check renewals, drug testing requirements, training credentials, and contract-specific certifications.
• Maintain proactive renewal calendars and provide timely notifications before credentials expire.
• Identify drivers who are not qualified or are at risk of becoming noncompliant, communicate restrictions promptly, and track corrective action through resolution.
• Complete periodic file audits to confirm accuracy, consistency, and readiness for customer or regulatory review.

Drug and Alcohol Program Administration

• Coordinate pre-employment, random, post-accident, reasonable suspicion, return-to-duty, follow-up, and contract-required testing as assigned.
• Maintain testing records, selection documentation, completion tracking, and confidential results in accordance with applicable requirements.
• Escalate missed tests, refusals, positive results, or other exceptions to the Safety & Training Manager and appropriate Human Resources partners.

Reporting, Collaboration, and Process Improvement

• Prepare regular reports covering candidate readiness, active driver compliance, upcoming expirations, testing completion, file audit results, and open exceptions.
• Provide timely updates to the Safety & Training Manager and contract leaders regarding compliance risks and required actions.
• Partner with Safety & Training, Talent Acquisition, Human Resources, Operations, and contract leadership to maintain a qualified and service-ready workforce.
• Identify recurring workflow issues, data gaps, and opportunities to improve automated hiring and compliance processes.
• Report system concerns promptly and participate in process testing, training, and workflow updates as needed.
• Protect confidential and sensitive information and limit access to authorized individuals.

Qualifications

Required

• High school diploma or equivalent.
• Two or more years of experience in compliance, safety administration, human resources, recruiting operations, credentialing, records administration, or a related field.
• Experience maintaining confidential employee, candidate, or regulated records with a high degree of accuracy.
• Strong organization, attention to detail, communication, teamwork, and follow-through.
• Comfort using applicant tracking, HRIS, compliance, and document management systems, with the ability to monitor automated workflows, investigate exceptions, maintain accurate system records, and learn new technology.
• Ability to manage multiple deadlines and expirations, exercise sound judgment, maintain confidentiality, and escalate concerns promptly.

Preferred

• Additional education, coursework, or certification in compliance, safety, human resources, transportation, or a related field.
• Experience in passenger transportation, paratransit, school transportation, or another regulated industry.
• Knowledge of driver qualification files, motor vehicle record review, background screening, drug and alcohol testing, and credential expiration tracking.
• Experience supporting customer, regulatory, or internal compliance audits.

Success Measures

• Consistent collaboration, shared coverage, and workload coordination between both Compliance Liaisons
• Complete and audit-ready driver qualification files
• Timely completion of candidate compliance requirements
• Accurate monitoring and resolution of automated workflow exceptions
• No driver assigned with expired or incomplete required credentials
• Accurate and timely compliance reporting
• Proactive management of expirations and open exceptions

Key Accountability

The Compliance Liaison team owns driver qualification file integrity and compliance readiness. Each Compliance Liaison is individually accountable for accurate and timely work while jointly responsible for shared visibility, consistent standards, backup coverage, and complete candidate and active driver records across SCR Chicago operations. Automated tools support the process, but the Compliance Liaison team remains responsible for validating completeness, addressing exceptions, and escalating concerns.

This job description describes the general nature and level of work performed and is not an exhaustive list of all responsibilities. Duties may change based on business, customer, technology, or regulatory needs. SCR Transportation is an equal opportunity employer.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986, providing transportation to mobility-challenged individuals. It’s the goal of SCR to provide reliable, safe, clean and comfortable transportation to this group of individuals. This typeof transportation is essential for connecting passengers to friends, family and medical based services. As a result, we select drivers and staff that wish to help people care for themselves. Our Paratransit Operator’s understand how to effectively and safely transport clients and we are looking for the right people to join our team.