{"id":1964936,"url":"https://alion.io/job/beacon-mobility-customer-service-representative-burnsville","title":"Customer Service Representative-Burnsville","company":{"id":1959520,"name":"Beacon Mobility","domain":"gobeacon.com","url":"https://alion.io/company/gobeacon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":77,"ghost_share":0,"stale_share":0.753,"repost_share":0.013,"time_to_fill_p50_days":33,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burnsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T17:02:05Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T14:21:16Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":26},"description":"Transit Team, Inc.Employer of Choice! Voted Best Company to Work For by U.S. News & World Report (2025-2026)!\nTransit Team | Burnsville, MN\nPay: $20.50/hr | Onsite Position\nTransit Team, a proud provider of paratransit transportation services in the Twin Cities metro area, is seeking a compassionate and reliable Customer Service Representative to join our team. In this role, you will be the welcoming voice of our organization, helping riders access essential transportation with care, clarity, and professionalism. Every interaction contributes to our purpose: mobility without limits-because every ride matters.\nAbout the Role\nAs a Metro Mobility Customer Service Representative, you will support certified Metro Mobility riders by using a computer-based reservation system to schedule, update, and communicate ride details. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and values accuracy, empathy, and excellent customer service.\nSchedule\nFriday - Monday 7:00 AM - 5:00 PM\nFriday - Monday 6:00 AM - 4:00 PM\nSaturday - TuesdaySaturday: 8:00 AM - 6:00 PM\nSunday: 7:00 AM - 5:00 PM\nMonday: 7:00 AM - 5:00 PM\nTuesday: 6:00 AM - 4:00 PM\n\nKey Responsibilities\nAnswer incoming calls from Metro Mobility clients with courtesy, clarity, and professionalism.\nSchedule ride reservations using our computer reservation system.\nCancel or adjust ride requests based on customer needs.\nProvide accurate estimated arrival times (ETAs) and service information.\nMake outbound calls to confirm next-day trips with riders.\nClearly explain Metro Mobility policies, procedures, and service expectations.\nDemonstrate a people-first mindset by ensuring every interaction is caring, helpful, and solutions-focused.\nQualifications\nAbility to pass a nonDOT drug test and background check\nStrong verbal communication skills\nSolid computer skills and ability to learn new software\nPrior customer service and/or call center experience preferred\nFamiliarity with the Twin Cities metro area is a plus\nAbility to work onsite for the scheduled shift\nWhat We Offer\nPaid training to set you up for success\nPaid holidays\n4% increase in pay annually\nTwo weeks of paid vacation\nMedical, dental, and life insurance options\n401(k) with a 4% company match\nA supportive, values-driven workplace committed to safety, care, and reliability\nAbout Transit Team Inc.\nTransit Team Inc. provides paratransit services in the Twin Cities metropolitan area of Minneapolis and St. Paul, Minnesota. We consider it a privilege to provide independence and accessibility to our passengers. Our priority is safe, reliable transportation for every rider.\nReady to make a difference? Apply today and join the team that puts people first!\nBeacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nThis policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.\nTransit Team is the largest paratransit provider in the state of Minnesota.\nFor more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. 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