{"id":3365955,"url":"https://alion.io/job/beacon-mobility-customer-service-representative","title":"Customer Service Representative","company":{"id":1959520,"name":"Beacon Mobility","domain":"gobeacon.com","url":"https://alion.io/company/gobeacon","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":78,"ghost_share":0,"stale_share":0.859,"repost_share":0.013,"time_to_fill_p50_days":29,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Minneapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":18,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T14:01:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Transit Team, Inc.Location: Minneapolis Base (In Office)\nEmployment Type: Full-Time\nShifts Available:\nFriday - Monday 8:00AM - 6:00PM\nThursday - Sunday 7:00AM - 5:00PM\nSunday - Wednesday 7:00AM - 5:00PM\nWednesday - Saturday 6:00AM - 4:00PM\nPay: $18.25 - $18.50/hr\nJoin a Team That Keeps People Moving\nAt Transit Team, a Beacon Mobility company, every ride matters. We are looking for an energetic, customer-focused professional who thrives in a fast-paced environment and enjoys helping people every day. If you have experience in a call center, customer service center, appointment setting, scheduling, dispatch support, or a high-volume office environment, this could be a great fit for you.\nThis role is perfect for someone who enjoys balancing multiple priorities, communicating with customers, and keeping operations running smoothly while providing a positive experience for every person they interact with.\nWhat You'll Do\nAnswer inbound calls and assist customers with professionalism and care.\nSchedule appointments and coordinate services efficiently.\nProvide accurate information and timely follow-up.\nManage a high volume of calls, emails, and customer inquiries.\nMaintain detailed and accurate records.\nWork closely with internal departments to ensure excellent service delivery.\nSolve problems quickly while maintaining a positive customer experience.\nSupport daily operational needs in a fast-paced service environment.\nWhat Makes You Successful\nStrong customer service and communication skills.\nAbility to multitask and stay organized in a busy environment.\nComfortable working with multiple systems and technology platforms.\nPositive attitude with a team-first mindset.\nAbility to remain calm and professional when handling urgent requests.\nStrong attention to detail and follow-through.\nCandidates with experience in the following backgrounds are encouraged to apply:\nCall Center Representative\nCustomer Service Representative\nAppointment Setter\nScheduling Coordinator\nDispatcher\nAdministrative Support\nFront Desk/Reception\nPatient Scheduling or Medical Office Support\nHigh-Volume Customer Support Roles\nWhy Join Transit Team?\nMeaningful work that impacts people in our communities.\nSupportive team environment focused on collaboration and growth.\nStable, growing organization with opportunities for advancement.\nA company culture built around caring, reliability, and connection.\nCompetitive pay and benefits package.\nIf you're a people person who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service, we'd love to hear from you.\nApply today and help us deliver mobility without limits.\nBeacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nThis policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.\nTransit Team is the largest paratransit provider in the state of Minnesota.\nFor more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.","description_format":"text","description_chars":3714,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Road Transport"],"lifecycle":[{"event":"open","at":"2026-10-27T23:09:32Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/beacon-mobility-customer-service-representative","json_url":"https://alion.io/job/beacon-mobility-customer-service-representative.json","meta":{"generated_at":"2026-10-30T00:59:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1285,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1959520},"rest":"https://alion.io/mcp/rest/get_company?id=1959520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbeacon-mobility-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbeacon-mobility-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbeacon-mobility-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/beacon-mobility-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbeacon-mobility-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3365955}},{"tool":"search_jobs","arguments":{"company":"gobeacon.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3365955},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}